Operations Support Agent-Associate
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Key skills for this role
About the Role
FedEx is seeking an Operations Support Agent to complete defined processes and procedures, ensuring accuracy and compliance. The role involves operational support, dispatch, customer service, and reporting.
Key Skills for This Role
Responsibilities
- Complete defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with internal and external standards
- Identify anomalies and use judgement based on rules and procedures to resolve
- Escalate complex issues to senior team members
Requirements
- Accuracy & Attention to Detail
- Microsoft Office & PC Skills
- Planning & Organizing Skills
- Interpersonal Skills
- Problem Solving Skills
Full Job Posting
Job Summary
- Air Network Support; Operations Support; Operational Support; Dispatch; Admin & Support; Customer Service; Service Assurance; Manifesting; Customer Services/ Support Group; Dangerous Goods; Cross Border Road Linehaul; Domestic Air Linehaul; Road Network; Operational Administration & Support; Sort Su
Responsibilities
- Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards.
- Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve.
- For complex issues, may escalate to senior team members.
Skills
- Accuracy & Attention to Detail
- Microsoft Office & PC Skills
- Planning & Organizing Skills
- Interpersonal Skills
- Problem Solving Skills
Our Company
- FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine.
- Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe.
Our Philosophy
- The People Service Profit philosophy (P S P) describes the principles that govern every FedEx decision, policy, or activity.
- FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future.
Our Culture
- Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world.
- The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s.
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