Operations Supervisor
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Key skills for this role
About the Role
Is responsible for delivering Operational excellence To increase customer satisfaction (both internal/external) with best-in-class services Visit Customers along with M&S team t.
Key Skills for This Role
Responsibilities
- Deliver operational excellence and increase customer satisfaction with best in class services
- Manage cost effectively and strive to reduce cost consistently
- Conduct regular review meetings with vendors to analyze performance and improve collaboration
- Monitor quality and performance reports to maintain data quality and high performance
- Manage P&L closure on a monthly basis and avoid claims and penalties due to service failures
- Conduct regular team meetings to recognize performance, address issues, and foster collaboration
Requirements
- Experience in operations management, preferably in freight or logistics
- Understanding of AMS, ACI, ISF, and FMC regulations and compliance
- Strong cost management and negotiation skills
- Ability to manage P&L and monitor performance reports
- Excellent team leadership and communication skills
Full Job Posting
Key Responsibilities
- Is responsible for delivering Operational excellence.
- To increase customer satisfaction (both internal/external) with best in class services.
- Visit Customers along with M&S team to understand requirements so as to deliver the same.
- Manage cost effectively and strive to reduce cost consistently.
- Increase profitability by reducing cost and by negotiating best of prices with the vendors.
- Understanding of Operational Process and adherence of the same.
- Maintain data quality all the times and avoid impact due data quality issues.
- Understanding of AMS, ACI, ISF and FMC regulations and compliance.
- Conduct regular review meeting with vendors to analysis performance and to bring in collaboration for betterment of our business.
- Plug all possible gaps to eliminate revenue leakage by all means.
- Monitor quality report to maintain data quality all the times.
- Monitor Performance report to ensure high performance.
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