Operations Supervisor (Healthy Concept)
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Key skills for this role
About the Role
Independent Food Company is seeking an Operations Supervisor to oversee daily operations across multiple F&B outlets, ensuring service standards and brand compliance. The role involves supervising teams, supporting new store openings, and managing events.
Key Skills for This Role
Responsibilities
- Supervise and support operations across multiple outlets to ensure smooth daily functioning
- Ensure all outlets comply with company policies, SOPs, and brand standards
- Conduct regular site visits, operational audits, and performance checks
- Identify operational gaps and implement corrective actions
- Guide and support Team Leaders and Operations Lead in daily operations
- Ensure proper staffing, scheduling, and deployment across locations
- Support onboarding and on the job training for new team members
- Act as point of escalation for operational issues
- Support pre opening activities including readiness checks, staffing, and training for new stores
- Coordinate with cross functional teams during store launch phases
- Oversee operational planning and execution for events and pop ups
- Monitor KPIs, service quality, cost control, and productivity
Requirements
- Bachelor's degree in Hospitality, Business Management, or a related field (preferred)
- Minimum 4–6 years of operations experience in hospitality, retail, or F&B
- Proven experience managing multiple outlets
- Strong exposure to new store openings and events
- Knowledge of operational SOPs, food safety, and health & safety standards
- Strong leadership and people management skills
- Excellent operational planning and execution abilities
- Problem solving and decision making mindset
- Ability to work under pressure and manage multiple priorities
- Strong communication and stakeholder management skills
- Flexible and willing to work across locations and schedules
Full Job Posting
Job Summary
- The Senior Operations Supervisor is responsible for overseeing daily operations across multiple outlets, ensuring consistent service standards, operational efficiency, brand compliance, and events.
- This role plays a key part in new store openings, special events, and operational rollouts, working closely with operations, HR, and brand teams to support business growth and excellence.
Multi Outlet Operations
- Supervise and support operations across multiple outlets to ensure smooth daily functioning.
- Ensure all outlets comply with company policies, SOPs, and brand standards.
- Conduct regular site visits, operational audits, and performance checks.
- Identify operational gaps and implement corrective actions.
Team Supervision & Support
- Guide and support Team Leaders and Operations Lead in daily operations.
- Ensure proper staffing, scheduling, and deployment across locations.
- Support onboarding and on the job training for new team members.
- Act as a point of escalation for operational issues.
New Store Openings
- Support pre opening activities including readiness checks, staffing, and training.
- Coordinate with cross functional teams during store launch phases.
- Ensure new outlets are operationally compliant from day one.
- Provide post opening support to stabilize operations.
Events & Special Projects
- Oversee operational planning and execution for events and pop ups.
- Ensure manpower, logistics, and operational requirements are met.
- Monitor event performance and address issues in real time.
- Prepare post event reports and improvement plans.
Operational Excellence & Compliance
- Monitor KPIs, service quality, cost control, and productivity.
- Ensure compliance with health, safety, and food safety regulations.
- Support implementation of new systems, processes, and initiatives.
- Assist in incident management and resolution.
Reporting & Coordination
- Prepare regular operational reports and updates for management.
- Coordinate closely with HR, Finance, Supply Chain, and Brand teams.
- Support senior management with operational insights and recommendations.
Qualifications & Experience
- Bachelor's degree in Hospitality, Business Management, or a related field (preferred).
- Minimum 4–6 years of operations experience in hospitality, retail, or F&B.
- Proven experience managing multiple outlets.
- Strong exposure to new store openings and events.
- Knowledge of operational SOPs, food safety, and health & safety standards.
Skills & Competencies
- Strong leadership and people management skills.
- Excellent operational planning and execution abilities.
- Problem solving and decision making mindset.
- Ability to work under pressure and manage multiple priorities.
- Strong communication and stakeholder management skills.
- Flexible and willing to work across locations and schedules.
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