Operations Officer
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Key skills for this role
About the Role
Arada seeks an Operations Officer to oversee daily retail operations in Sharjah. The role involves managing inventory, coordinating store activities, monitoring sales performance, and ensuring excellent customer experience.
Key Skills for This Role
Responsibilities
- Oversee day to day store operations to ensure smooth and efficient functioning
- Implement operational policies and procedures across retail locations
- Monitor store performance and identify areas for operational improvement
- Manage inventory levels to ensure product availability while minimizing excess stock
- Coordinate with supply chain and warehouse teams for stock replenishment
- Conduct regular stock audits and reconcile discrepancies
- Track sales performance against targets and KPIs
- Support store teams in achieving revenue and profitability goals
- Ensure high standards of customer service are maintained across all stores
- Handle escalated customer issues and complaints professionally
- Prepare and present regular operational and performance reports
- Ensure all stores comply with health and safety regulations
Requirements
- Bachelor’s degree in Business Administration, Retail Management, or a related field
- 3–5 years of experience in retail operations or store management
- Strong understanding of retail operations, inventory management, and sales processes
- Excellent organizational and problem solving skills
- Proficiency in MS Office and retail management systems/POS
- Strong communication and leadership skills
Full Job Posting
Role Overview
- The Operations Officer is responsible for overseeing daily retail operations to ensure efficiency, profitability, and excellent customer experience.
- This role involves coordinating store activities, managing inventory, maintaining operational standards, and supporting sales performance across retail outlets.
Key Responsibilities
- Operational Management: Oversee day to day store operations to ensure smooth and efficient functioning.
- Implement operational policies and procedures across retail locations.
- Monitor store performance and identify areas for operational improvement.
- Ensure compliance with company standards, policies, and local regulations.
- Inventory & Stock Control: Manage inventory levels to ensure product availability while minimizing excess stock.
- Coordinate with supply chain and warehouse teams for stock replenishment.
- Conduct regular stock audits and reconcile discrepancies.
- Monitor shrinkage and implement loss prevention strategies.
- Sales & Performance Monitoring: Track sales performance against targets and KPIs.
- Analyze sales data and provide actionable insights to improve performance.
- Support store teams in achieving revenue and profitability goals.
- Staff Coordination: Work closely with store managers and supervisors to ensure optimal staffing levels.
Qualifications & Requirements
- Bachelor’s degree in Business Administration, Retail Management, or a related field.
- 3–5 years of experience in retail operations or store management.
- Strong understanding of retail operations, inventory management, and sales processes.
- Excellent organizational and problem solving skills.
- Proficiency in MS Office and retail management systems/POS.
- Strong communication and leadership skills.
Key Competencies
- Operational Excellence
- Analytical Thinking
- Leadership & Teamwork
- Attention to Detail
- Customer Focus
- Time Management
Preferred Skills
- Experience managing multiple retail outlets.
- Knowledge of ERP systems or retail software.
- Ability to work in a fast paced, dynamic environment.
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