Front Office Ambassador - Everwell
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Key skills for this role
About the Role
Everwell Polyclinic is seeking a Front Office Ambassador to be the first point of contact for patients and visitors. The role involves managing front desk operations, scheduling appointments, and coordinating with clinical teams.
Key Skills for This Role
Responsibilities
- Greet and receive patients, families, and visitors in a warm and respectful manner.
- Manage incoming calls, emails, and walk ins regarding appointments, services, and general inquiries.
- Schedule, confirm, and follow up on patient appointments across various specialties.
- Ensure the reception area is presentable, hygienic, and stocked with updated clinic materials and forms.
- Coordinate with clinical teams to ensure smooth patient flow, appointment readiness, and follow up support.
- Assist with registration, insurance verification, and collection of relevant documentation and consents.
- Handle administrative tasks such as courier dispatch, document scanning, mail handling, and inventory tracking.
- Support basic data entry into clinic management systems.
Requirements
- Minimum 3 years of experience in a front desk or client facing role
- Experience in a healthcare or clinical setting is highly preferred
- Strong understanding of patient confidentiality, insurance processes, and clinical terminology is an advantage
- Excellent communication and interpersonal skills
- Fluent in English; Arabic or additional languages are a plus
Full Job Posting
Company Overview
- Everwell is an innovative health, wellness, and longevity company specializing in highly personalized medical treatments that integrate the latest in science backed therapies, functional medicine, and bio optimization.
- Our mission is to empower individuals to take control of their long term health through tailored interventions that extend healthspan and vitality.
Job Summary
- As the first point of contact at Everwell Polyclinic, the Front Office Ambassador plays a pivotal role in delivering a welcoming, compassionate, and professional experience to patients, visitors, and partners.
- This individual ensures smooth front desk operations, supports administrative and clinical coordination, and upholds Everwell’s commitment to patient centred care.
Key Responsibilities
- Greet and receive patients, families, and visitors in a warm and respectful manner.
- Manage incoming calls, emails, and walk ins regarding appointments, services, and general inquiries.
- Schedule, confirm, and follow up on patient appointments across various specialties.
- Ensure the reception area is presentable, hygienic, and stocked with updated clinic materials and forms.
- Coordinate with clinical teams to ensure smooth patient flow, appointment readiness, and follow up support.
- Assist with registration, insurance verification, and collection of relevant documentation and consents.
- Handle administrative tasks such as courier dispatch, document scanning, mail handling, and inventory tracking.
- Support basic data entry into clinic management systems (e.g., patient profiles, appointment logs).
- Liaise with departments including Nursing, Administration, and Marketing for patient experience enhancements.
Qualifications
- Minimum 3 years of experience in a front desk or client facing role—experience in a healthcare or clinical setting is highly preferred.
- Strong understanding of patient confidentiality, insurance processes, and clinical terminology is an advantage.
- Excellent communication and interpersonal skills with a calm and empathetic demeanor.
- Presentable, well groomed, and composed in a fast paced healthcare environment.
- Fluent in English; Arabic or additional languages are a plus.
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