Operations Officer
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Key skills for this role
About the Role
Arada is looking for an Operations Officer to oversee daily retail operations, manage inventory, and support sales performance across retail outlets. The role requires 3-5 years of retail operations experience and a Bachelor's degree in a related field.
Key Skills for This Role
Responsibilities
- Oversee day to day store operations to ensure smooth and efficient functioning
- Implement operational policies and procedures across retail locations
- Monitor store performance and identify areas for operational improvement
- Manage inventory levels to ensure product availability while minimizing excess stock
- Track sales performance against targets and KPIs
- Work closely with store managers and supervisors to ensure optimal staffing levels
- Ensure high standards of customer service are maintained across all stores
- Prepare and present regular operational and performance reports
- Ensure all stores comply with health and safety regulations
Requirements
- Bachelor’s degree in Business Administration, Retail Management, or a related field
- 3–5 years of experience in retail operations or store management
- Strong understanding of retail operations, inventory management, and sales processes
- Excellent organizational and problem solving skills
- Proficiency in MS Office and retail management systems/POS
- Strong communication and leadership skills
Full Job Posting
Job Summary
- The Operations Officer is responsible for overseeing daily retail operations to ensure efficiency, profitability, and excellent customer experience.
Key Responsibilities
- Oversee day to day store operations to ensure smooth and efficient functioning.
- Implement operational policies and procedures across retail locations.
- Monitor store performance and identify areas for operational improvement.
- Ensure compliance with company standards, policies, and local regulations.
- Manage inventory levels to ensure product availability while minimizing excess stock.
- Coordinate with supply chain and warehouse teams for stock replenishment.
- Conduct regular stock audits and reconcile discrepancies.
- Monitor shrinkage and implement loss prevention strategies.
- Track sales performance against targets and KPIs.
- Analyze sales data and provide actionable insights to improve performance.
- Support store teams in achieving revenue and profitability goals.
- Work closely with store managers and supervisors to ensure optimal staffing levels.
Additional Responsibilities
- Support recruitment, onboarding, and training of retail staff.
- Monitor staff productivity and ensure adherence to operational standards.
- Ensure high standards of customer service are maintained across all stores.
- Handle escalated customer issues and complaints professionally.
- Implement initiatives to enhance customer satisfaction and loyalty.
- Prepare and present regular operational and performance reports.
- Analyze operational data to identify trends and improvement opportunities.
- Support management in strategic decision making.
- Ensure all stores comply with health and safety regulations.
- Conduct periodic inspections to maintain safe working conditions.
- Ensure compliance with retail industry standards and company policies.
Qualifications & Requirements
- Bachelor’s degree in Business Administration, Retail Management, or a related field.
- 3–5 years of experience in retail operations or store management.
- Strong understanding of retail operations, inventory management, and sales processes.
- Excellent organizational and problem solving skills.
- Proficiency in MS Office and retail management systems/POS.
- Strong communication and leadership skills.
Preferred Skills
- Experience managing multiple retail outlets.
- Knowledge of ERP systems or retail software.
- Ability to work in a fast paced, dynamic environment.
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