Operations Manager – Soft Services

Overview

Key Responsibilities

• Manage day-to-day operations of soft services including cleaning, housekeeping, waste management, landscaping, and pest control
• Ensure all services are delivered in line with SLAs, KPIs, and contractual obligations
• Develop and implement operational plans to improve service quality and efficiency
• Supervise, train, and manage site teams, supervisors, and subcontractors
• Conduct regular site inspections and audits to ensure quality, safety, and compliance
• Maintain strong client relationships and act as the primary point of contact for service-related matters
• Prepare operational reports, performance metrics, and improvement plans
• Ensure compliance with health, safety, and environmental regulations
• Manage budgets, control costs, and optimize resource utilization
• Handle incident management, complaints, and corrective actions promptly
• Coordinate with other departments (hard services, procurement, HR, etc.)

Requirements

• Bachelor’s degree in Facility Management, Business Administration, or related field
• 5–8+ years of experience in facility management, with a focus on soft services
• Proven experience managing large teams and multiple sites
• Strong knowledge of cleaning standards, hygiene protocols, and soft FM best practices
• Familiarity with CAFM systems and reporting tools
• Excellent leadership, communication, and problem-solving skills
• Ability to manage budgets and contracts effectively
• Knowledge of local regulations and safety standards (preferred)

Key Skills

• Leadership and team management
• Client relationship management
• Operational planning and execution
• Quality assurance and compliance
• Budgeting and cost control
• Time management and multitasking

Preferred Qualifications

• IFM / BIFM certification or equivalent
• Knowledge of sustainability practices in facility management
• If you are an **experienced professional** in soft services facility management and **available to join immediately**, we encourage you to apply.
• Only shortlisted candidates will be contacted.

Job Type: Full-time