Operations Manager

Job Summary

Key Responsibilities

• Oversee daily operational activities across all departments to ensure smooth business operations.
• Develop, implement, and improve operational policies, procedures, and workflows.
• Ensure compliance with internal policies, insurance regulations, and regulatory authority requirements.
• Monitor operational performance and service quality standards.
• Coordinate with insurance companies, clients, and internal departments to resolve operational issues efficiently.
• Supervise policy issuance, renewals, endorsements, claims follow-up, and related operational processes.
• Support management in achieving business objectives and operational targets.
• Identify operational risks and implement corrective and preventive actions.
• Prepare operational reports, KPIs, and performance analysis for senior management.
• Manage and optimize operational resources, systems, and processes.
• Lead and develop operational teams through guidance, training, and performance management.
• Ensure proper documentation, record management, and process standardization.
• Collaborate with HR, Finance, Compliance, and Sales departments to improve overall operational efficiency.
• Participate in system enhancements and digital transformation initiatives related to insurance operations.

Qualifications

• Bachelor’s degree in business administration, Insurance, Management, or a related field.
• 5 to 8 years of relevant experience in insurance operations, preferably within an insurance brokerage company.
• Strong understanding of insurance products, brokerage operations, and regulatory requirements.
• Proven leadership and team management skills.
• Strong analytical, organizational, and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Proficiency in Microsoft Office applications and insurance management systems.