Deputy Manager

Job Summary

Key Responsibilities

• Support the General Manager in overseeing daily insurance brokerage operations
• Supervise core functions including:

• Brokerage & Client Services

• Claims Management

• Compliance & Risk Management

• Operations and Administration
• Ensure full compliance with regulatory requirements and internal policies
• Coordinate with insurance companies on pricing, policy terms, coverage limits, and underwriting conditions
• Monitor business performance, revenue streams, commissions, and client retention ratios
• Lead and motivate department heads and cross-functional teams to achieve operational and commercial targets
• Contribute to strategic planning and business development initiatives
• Identify growth opportunities and support portfolio expansion
• Manage budgets, cost controls, and resource allocation
• Resolve operational issues and implement process improvements
• Build and maintain strong relationships with insurers, corporate clients, brokers, and stakeholders
• Prepare management reports and performance analyses for senior management and the Board
• Represent the company when required in meetings with partners or official entities

Qualifications

• Bachelor’s degree in insurance, Business Administration, Finance, or a related field
• Proven experience in a senior management role within an insurance brokerage or insurance-related organization
• Strong knowledge of insurance brokerage operations and industry practices
• Experience in regulatory compliance, governance, and risk management
• Demonstrated leadership, people management, and decision-making skills
• Strong financial acumen, including budgeting and performance analysis
• Excellent communication, negotiation, and stakeholder management skills
• Ability to work under pressure and manage multiple priorities
• Proficiency in business management systems and reporting tools
• Professional certifications in insurance or management are an advantage