Operations Manager

Key Responsibilities

• Manage daily warehouse operations including receiving, put-away, storage, picking, packing, and dispatch, ensuring smooth material flow and full adherence to SOPs, SLAs, and safety standards. Monitor and analyze key warehouse KPIs such as order fulfillment rate, picking accuracy, OTIF, dock-to-stock time, and overall productivity, taking corrective actions when needed.
• Lead and supervise warehouse teams including supervisors, team leaders, pickers, and forklift operators, while planning manpower allocation, shift schedules, and productivity targets aligned with volume fluctuations. Conduct performance evaluations, coaching sessions, and support employee development to maintain a high-performing team.
• Identify operational bottlenecks and implement lean warehouse practices to improve efficiency. Enhance picking strategies such as batch, wave, and zone picking, and support the effective use of Warehouse Management Systems (WMS), automation, and digital transformation initiatives.
• Ensure high inventory accuracy through cycle counts, stock audits, and reconciliation processes. Monitor product expiry, enforce FIFO/FEFO compliance, and manage damage control while coordinating with inventory control teams to resolve discrepancies and reduce shrinkage.
• Control warehouse operating costs including labor, equipment, and consumables, while optimizing space utilization and handling efficiency to reduce cost per order and support cost-saving initiatives without compromising service levels.
• Translate distribution center and supply chain strategies into actionable warehouse plans, supporting expansion activities, new SKU onboarding, seasonal peaks, and participating in capacity planning and layout optimization.
• Ensure compliance with HSE, food safety, and local regulatory requirements, maintain a safe working environment, and mitigate operational risks related to stock loss, damages, and delays.
• Ensure timely and accurate order fulfillment to stores and customers, handle escalations affecting service levels, and maintain high standards of service quality and operational reliability.