Operations Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Mosaic North America is hiring an Operations Manager to oversee program operational effectiveness for client sales and marketing initiatives. The role involves managing a team, analyzing performance metrics, and implementing data-driven improvements.
Key Skills for This Role
Responsibilities
- Provide direction and mentorship to operations Sr Coordinators and Client Business Analysts across all aspects of operations
- Oversee all client and field reporting and analyze weekly program results; utilize information to provide continued development of program results while cross managing GIS/Insights team delivery for blended data delivery
- Work with leaders and clients to develop and manage field and client performance measurement tools (scorecard, reports, key performance indicators, etc.) using advanced IT technology such as SQL, Python, Google Cloud, LookerStudio, and Power BI Analytics
- Manage data management systems, online set up of surveys, scheduling, asset management, field staff eLearning modules, support event and production needs, ensuring all operational tasks are executed
- Support North America Mosaic programs managing to both countries unique needs while streamlining technology delivery of analytics
- Review shared services process in place to support the business to ensure timely processing of all operational functions, monitor any variances and work with staff to course correct
- Other duties as assigned
Requirements
- Bachelor’s degree in Marketing, Statistics, Computer Services, Geography or related quantitative field, or equivalent practical experience
- 5 8 years of account management experience in a retail/merchandising/marketing environment OR any similar combination of education & experience
- 1 3 years of supervisory/management experience
- Experience implementing retail marketing programs within retail and Mass accounts
- Outstanding organizational skills, attention to detail, and prioritization of tasks
- Project management multi faceted complex modeling and process management
- Advanced data cleansing and data visualization using systems such as Power BI, Tableau, SQL, and R/Python
- Able to project manage and implement technical innovation initiatives to meet business objectives and timelines
- Ability to adapt and thrive in a fast paced environment while maintaining professionalism and integrity
- Superior interpersonal skills to work closely with other team members and the client
- Must have previous data tracking, data reporting and analysis experience with strong use of Excel at an expert level
- Ability to monitor full time staffing placements and make recommendations for future staffing placement
Full Job Posting
Role Overview
- Manager of Operations responsible for operational effectiveness of a program for clients which may include sales and training, agency/promotional events and/or product demonstrations
- Continuously monitor key performance metrics and indicators, partner with program leadership and Shared Services Departments to improve performance and identify opportunities for continued improvement
- Provide mentorship and career development to Sr. Operations Coordinators and Client Business Analysts
Key Responsibilities
- Provide direction and mentorship to operations Sr Coordinators and Client Business Analysts across all aspects of operations including program execution, reporting analytics, training, location management, implementation of innovation, and IT solutions
- Oversee all client and field reporting and analyze weekly program results; cross manage GIS/Insights team delivery for blended data delivery
- Work with leaders and clients to develop and manage field and client performance measurement tools using advanced IT technology such as SQL, Python, Google Cloud, LookerStudio, and Power BI Analytics
- Manage data management systems, online set up of surveys, scheduling, asset management, field staff eLearning modules, support event and production needs
- Support North America Mosaic programs managing to both countries unique needs while streamlining technology delivery of analytics
- Review shared services process to ensure timely processing of all operational functions, monitor variances and work with staff to course correct
- Other duties as assigned
Qualifications
- Bachelor’s degree in Marketing, Statistics, Computer Services, Geography or related quantitative field, or equivalent practical experience
- 5 8 years of account management experience in a retail/merchandising/marketing environment OR any similar combination of education & experience
- 1 3 years of supervisory/management experience
- Experience implementing retail marketing programs within retail and Mass accounts
- Outstanding organizational skills, attention to detail, and prioritization of tasks
- Project management multi faceted complex modeling and process management
- Proven ability participating in or leading process improvement initiatives
- Advanced data cleansing and data visualization using systems such as Power BI, Tableau, SQL, and R/Python
- Able to project manage and implement technical innovation initiatives to meet business objectives and timelines
- Ability to adapt and thrive in a fast paced environment while maintaining the highest level of professionalism and integrity
- Superior interpersonal skills to work closely with other team members and the client
- Must have previous data tracking, data reporting and analysis experience with strong use of Excel at an expert level; including working knowledge of simple and complex formulas, v lookup, pivot tables
Why Mosaic?
- Consistently voted one of the best places to work
- Opportunity to work with world’s most beloved brands
- Diverse, like minded individuals; believe in taking risks and creating shared experiences
- Part of the Acosta Group, one of the original marketing agencies specializing in interactions
- 3,000+ team members and hubs in Toronto and Dallas; over 35 years of experience
Equal Opportunity
- Acosta Group is an equal opportunity employer
- Reasonable accommodations for applicants with disabilities available upon request
AI and Automated Decision Making Notice
- Use artificial intelligence tools to help screen and/or assess applications
- All hiring decisions include human judgment
- Contact privacy@acosta.com for questions or accommodations
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Mosaic North America
Sales and Training Specialist - CAN
Mississauga, CAN
Mosaic North America seeks an OtterBox Sales & Training Specialist to drive sales and brand advocacy in retail stores across a territory. The role involves live product demos, training retail associates, light merchandis
IT Project Manager II
Toronto, CAN
Mosaic North America seeks an IT Project Manager II to manage delivery of technology initiatives including AI-enabled tools, system integrations, and internal technology projects. The role drives end-to-end project execu
Sales and Training Specialist - CAN
Toronto, CAN
Mosaic North America is hiring an OtterBox Sales & Training Specialist to drive sales and train retail teams across a Toronto territory. You will conduct live demos, build relationships, and ensure brand presence in stor
Sales and Training Specialist - CAN
Vancouver, CAN
Mosaic North America seeks an OtterBox Sales & Training Specialist to drive sales and train retail teams across a territory of stores in Vancouver. The role involves live demos, merchandising, and building relationships.
Client Business Analyst I
Toronto, CAN
Mosaic North America is looking for a Client Business Analyst I to support client operations through reporting, data collection, and survey setup. The role involves data analysis, report design, and using BI tools to dri
Sales and Training Specialist - CAN
Mississauga, CAN
IT Project Manager II
Toronto, CAN
Sales and Training Specialist - CAN
Toronto, CAN
Sales and Training Specialist - CAN
Vancouver, CAN
Client Business Analyst I
Toronto, CAN