IT Project Manager II
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Key skills for this role
About the Role
Mosaic North America seeks an IT Project Manager II to manage delivery of technology initiatives including AI-enabled tools, system integrations, and internal technology projects. The role drives end-to-end project execution and ensures alignment across teams.
Key Skills for This Role
Responsibilities
- Lead end to end project delivery across assigned initiatives
- Manage multiple concurrent projects with defined timelines, scope, risks, and dependencies
- Ensure alignment across stakeholders and maintain clear project accountability
- Manage delivery of AI enabled tools, automations, and pilot programs across BAS
- Partner with product and engineering teams to move initiatives from concept through deployment
- Coordinate testing, rollout, training, and adoption activities across stakeholders
- Track progress, adoption, and feedback to support project outcomes
- Lead delivery of integration projects across enterprise systems and applications
- Coordinate requirements, testing, and deployment activities for system enhancements
- Ensure alignment between business needs and system capabilities
- Partner with technical teams and vendors to deliver integrated solutions
- Maintain project plans, RAID logs, and status reporting
Requirements
- 3–5+ years of IT project management experience
- Proven experience managing projects end to end
- Experience with system integrations and enterprise applications
- Exposure to AI, automation, or digital tools
- Working knowledge of Agile, Scrum, Waterfall, or hybrid methodologies
- Strong organizational, problem solving, and communication skills
- Experience in retail, field operations, or services based organizations (preferred)
- Familiarity with enterprise platforms such as Microsoft technologies, Salesforce, Oracle, UKG (preferred)
- PMP, Scrum Master, or similar certification (preferred)
Full Job Posting
Role Overview
- The IT Project Manager II is responsible for managing delivery of technology initiatives across Brand Advocacy Solutions (BAS), including AI enabled tools, system integrations, and internal technology initiatives.
- This role drives end to end project execution, ensuring alignment across teams and successful delivery of solutions that support business operations and efficiency.
Project Delivery
- Lead end to end project delivery across assigned initiatives.
- Manage multiple concurrent projects with defined timelines, scope, risks, and dependencies.
- Ensure alignment across stakeholders and maintain clear project accountability.
AI & Innovation
- Manage delivery of AI enabled tools, automations, and pilot programs across BAS.
- Partner with product and engineering teams to move initiatives from concept through deployment.
- Coordinate testing, rollout, training, and adoption activities across stakeholders.
- Track progress, adoption, and feedback to support project outcomes.
System Integrations & Applications
- Lead delivery of integration projects across enterprise systems and applications.
- Coordinate requirements, testing, and deployment activities for system enhancements.
- Ensure alignment between business needs and system capabilities.
- Partner with technical teams and vendors to deliver integrated solutions.
Execution & Governance
- Maintain project plans, RAID logs, and status reporting.
- Identify and manage risks, dependencies, and mitigation strategies.
- Facilitate project meetings and provide clear status updates.
- Communicate project progress, risks, and outcomes to stakeholders.
Stakeholder Management
- Partner across BAS agencies, IT, HR, finance, business, vendors, and clients.
- Communicate clearly with both technical and non technical audiences.
- Drive alignment across cross functional stakeholders.
Required Qualifications
- 3–5+ years of IT project management experience.
- Proven experience managing projects end to end.
- Experience with system integrations and enterprise applications.
- Exposure to AI, automation, or digital tools.
- Working knowledge of Agile, Scrum, Waterfall, or hybrid methodologies.
- Strong organizational, problem solving, and communication skills.
Preferred Qualifications
- Experience in retail, field operations, or services based organizations.
- Familiarity with enterprise platforms such as Microsoft technologies (e.g., Azure, Power Platform, M365), Salesforce, Oracle (HCM/ERP/Recruiting), UKG, or similar systems.
- Experience supporting rollout of internal tools or technology initiatives.
- Familiarity with AI enabled tools (e.g., Copilot, automation platforms, workflow tools).
- PMP, Scrum Master, or similar certification.
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