Operations Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Jobgether is seeking an Operations Manager for a partner company in the UAE to lead high-performing online teams in a fast-paced, data-centric environment. The role involves hiring, training, coaching, and managing remote agents, using data and dashboards to drive efficiency and service quality.
Key Skills for This Role
Responsibilities
- Hire, train, coach, promote, demote, and offboard agents based on performance
- Manage day to day operations and ensure optimal team productivity
- Lead and develop a team of remote/online agents
- Conduct regular training sessions, coaching, and performance reviews
- Handle escalations and resolve operational issues efficiently
- Collaborate with internal teams to improve processes and systems
- Use data, dashboards, and performance metrics to drive decisions and improvements
Requirements
- 3+ years of experience in Operations Management or a similar leadership role
- Proven experience managing online or remote agent based teams
- Hands on track record in hiring, training, performance management, and exits
- Strong data driven mindset with ability to interpret KPIs and dashboards
- Familiarity with CRMs, operational tools, and automation systems
- Excellent communication skills in English (written and spoken)
- Strong ownership mentality and ability to make tough performance decisions
Full Job Posting
Role Overview
- This role is designed for a performance driven operations leader who thrives in fast paced, data centric environments.
- You will be responsible for building and managing high performing online teams with a strong focus on accountability and results.
- The position requires someone comfortable making tough decisions around hiring, performance management, and team optimization.
- You will use data, dashboards, and operational tools to continuously improve efficiency and service quality.
- A key part of the role involves training, coaching, and developing agents to reach their full potential.
- You will also collaborate across functions to streamline processes and strengthen overall execution.
- This is a hands on leadership role where impact is measured directly through team performance and operational outcomes.
Accountabilities
- Hire, train, coach, promote, demote, and offboard agents based on performance
- Manage day to day operations and ensure optimal team productivity
- Lead and develop a team of remote/online agents
- Conduct regular training sessions, coaching, and performance reviews
- Handle escalations and resolve operational issues efficiently
- Collaborate with internal teams to improve processes and systems
- Use data, dashboards, and performance metrics to drive decisions and improvements
Requirements
- 3+ years of experience in Operations Management or a similar leadership role
- Proven experience managing online or remote agent based teams
- Hands on track record in hiring, training, performance management, and exits
- Strong data driven mindset with ability to interpret KPIs and dashboards
- Familiarity with CRMs, operational tools, and automation systems
- Excellent communication skills in English (written and spoken)
- Strong ownership mentality and ability to make tough performance decisions
Benefits
- Remote work flexibility
- Opportunity to work in a fast paced, international environment
- Performance based culture that rewards results over hours worked
- Strong opportunities for rapid career growth for high performers
- Exposure to modern tools, systems, and data driven operations
- Dynamic and high impact team environment
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Jobgether
Technical Recruiter / Talent Acquisition Partner
Abu Dhabi, UAE
Jobgether is looking for an experienced Technical Recruiter / Talent Acquisition Partner based in the UAE to manage end-to-end recruitment across technology, engineering, and business functions. The role offers remote wo
Userplane Protocol Stack Engineer
Abu Dhabi, UAE
Jobgether is hiring a Userplane Protocol Stack Engineer for a partner company in the UAE. The role involves designing, developing, and supporting network communication solutions using TCP/IP, Kubernetes, cloud platforms,
DOTNetCore developers
Abu Dhabi, UAE
Jobgether is hiring a .NET Core Developer for a partner company in the UAE. The role involves designing, building, and integrating secure, scalable platforms using .NET Core, REST, gRPC, and event-driven architectures. R
Freelance Recruiter (Global Recruitment Partner)
Abu Dhabi, UAE
We are seeking an experienced Freelance Recruiter to manage end-to-end sourcing and placement across multiple industries. You will source, screen, and engage candidates using LinkedIn, Boolean search, and professional ne
Talent Sourcer (Freelance)
Abu Dhabi, UAE
We are looking for a freelance Talent Sourcer based in the UAE to identify and engage exceptional candidates using innovative sourcing strategies. You will build talent pipelines, conduct market mapping, and screen candi
International Creative Writer with French
Abu Dhabi, UAE
We are looking for a freelance International Creative Writer with native French skills to craft engaging dialogues for a virtual assistant. You will write, edit, and localize conversational content, ensuring cultural rel
Head of Product (Core/PAM)
Abu Dhabi, UAE
Jobgether seeks a Head of Product to define product vision and strategy for a Player Account Management (PAM) platform in the iGaming industry. This remote leadership role requires 7+ years of product management experien
Software Craftsperson/Node.js/React.js/AI
Abu Dhabi, UAE
A remote opportunity for a software engineer passionate about building high-quality, scalable systems using Node.js, React.js, and AI-powered tools. You will take full-stack ownership, apply software craftsmanship practi
Technical Recruiter / Talent Acquisition Partner
Abu Dhabi, UAE
Userplane Protocol Stack Engineer
Abu Dhabi, UAE
DOTNetCore developers
Abu Dhabi, UAE
Freelance Recruiter (Global Recruitment Partner)
Abu Dhabi, UAE
Talent Sourcer (Freelance)
Abu Dhabi, UAE
International Creative Writer with French
Abu Dhabi, UAE
Head of Product (Core/PAM)
Abu Dhabi, UAE
Software Craftsperson/Node.js/React.js/AI
Abu Dhabi, UAE