Operations Manager - Multi Unit Restaurants
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Key skills for this role
About the Role
Oversee daily operations of multiple restaurant locations, ensuring operational excellence, profitability, compliance, and exceptional guest experiences. Drive business performance, maintain company standards, and support restaurant teams.
Key Skills for This Role
Responsibilities
- Oversee daily operations of multiple restaurant outlets to ensure smooth and efficient business performance
- Conduct regular site visits to monitor operations, food quality, service standards, cleanliness, and compliance
- Prepare, manage, and monitor weekly and monthly manpower planner for efficient allocation
- Plan and optimize manpower deployment based on business requirements and sales forecasts
- Monitor labor costs, productivity, and scheduling to achieve budgeted targets
- Ensure compliance with company policies, SOPs, hygiene standards, and UAE health and safety regulations
- Work with Restaurant Managers to achieve sales, profitability, and operational KPIs
- Analyze sales reports and identify opportunities to improve revenue and reduce costs
- Conduct operational audits and ensure corrective actions are implemented
- Support recruitment, onboarding, training, and development of restaurant management teams
Requirements
- Multi unit restaurant management experience
- Strong leadership and people management skills
- Excellent operational planning and organizational abilities
- Financial and commercial acumen
- Proficiency in Microsoft Office, particularly Excel, and restaurant management/POS systems
Full Job Posting
Job Description
- The Operations Manager is responsible for overseeing the daily operations of multiple restaurant locations, ensuring operational excellence, profitability, compliance, and exceptional guest experiences.
Key Responsibilities
- Oversee the daily operations of multiple restaurant outlets to ensure smooth and efficient business performance.
- Conduct regular site visits to all assigned venues to monitor operations, food quality, service standards, cleanliness, and compliance.
- Prepare, manage, and monitor the weekly and monthly LEEK planner to ensure efficient manpower allocation across all locations.
- Plan and optimize manpower deployment based on business requirements, sales forecasts, and operational needs.
- Coordinate staff transfers between outlets to maintain adequate staffing levels and minimize operational disruptions.
- Monitor labor costs, productivity, and scheduling to achieve budgeted targets.
- Ensure all outlets comply with company policies, SOPs, hygiene standards, and UAE health and safety regulations.
- Work closely with Restaurant Managers to achieve sales, profitability, and operational KPIs.
- Analyze daily, weekly, and monthly sales reports and identify opportunities to improve revenue and reduce costs.
- Develop action plans to improve operational efficiency and guest satisfaction.
Additional Responsibilities
- Conduct regular operational audits and ensure corrective actions are implemented promptly.
- Support recruitment by identifying manpower requirements and coordinating hiring requests with HR.
- Assist in onboarding, training, coaching, and developing restaurant management teams.
- Monitor employee performance and provide guidance, coaching, and corrective action where necessary.
- Handle operational escalations, guest complaints, and service recovery to maintain high customer satisfaction.
- Ensure inventory controls, stock management, and ordering processes are effectively managed to minimize waste and shortages.
- Coordinate with procurement, maintenance, finance, HR, and other support departments to ensure uninterrupted operations.
- Monitor preventive maintenance requirements and ensure restaurant equipment and facilities remain operational.
- Lead new restaurant openings, operational transitions, and improvement projects as assigned.
- Review and approve operational reports, incident reports, and corrective action plans.
KPIs
- Sales growth and outlet profitability
- Labor cost management
- Food cost and waste control
- Guest satisfaction scores
- Manpower utilization and productivity
- Compliance audit scores
- Staff retention and engagement
- Operational SOP compliance
- Speed of issue resolution
- Successful execution of operational projects
Skills & Competencies
- Strong leadership and people management skills
- Excellent operational planning and organizational abilities
- Multi unit restaurant management experience
- Manpower planning and workforce optimization
- Financial and commercial acumen
- Strong analytical and problem solving skills
- Excellent communication and interpersonal skills
- Conflict resolution and decision making abilities
- Time management and prioritization skills
- Proficiency in Microsoft Office, particularly Excel, and restaurant management/POS systems
Pay
- From AED 2.00 per hour
Work Location
- In person
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