Operations Manager, Group Residences

Based within the Group Residences Department in London or Hong Kong , the Operations Manager, Group Residences is responsible for supporting branded residential projects and operational initiatives across the global portfolio.

The role supports development, pre-opening, operational excellence, reporting, financial analysis, stakeholder engagement, and strategic projects.

The Operations Manager, Group Residences reports to the Director, Group Residences .

As Operations Manager, Group Residences, you will be responsible for the following duties:

Supporting the delivery of operational excellence and strategic initiatives across Mandarin Oriental's global residences portfolio.

• Support residential projects globally throughout development, pre-opening, opening, and operational phases.

• Assist with portfolio growth initiatives, operational programmes, and strategic departmental projects.

• Conduct operational, financial, and industry research and analysis to support decision-making.

• Support budget preparation, expense tracking, management fee reporting, and financial analysis.

• Develop and maintain operational reports, presentations, manuals, standards, and collateral materials.

• Support implementation of operational technology programmes and digital solutions.

• Assist with operational audits, compliance reviews, quality assurance initiatives, and sustainability programmes.

• Support developer, owner, board, and stakeholder communications.

• Contribute to the development and standardisation of residential operating procedures across the portfolio.

• Assist with new project openings, operational readiness activities, and residential training initiatives.

• Support residential marketing initiatives and owner engagement programmes.

As Operations Manager, Group Residences, we expect from you:

An organised and analytical professional with luxury hospitality or residential operations experience and the ability to work across a global portfolio.

• Bachelor's degree or equivalent educational experience.

• Minimum 5 years of experience in luxury residential, community management, hospitality operations, or related environments.

• Strong analytical, financial, organisational, and project management skills.

• Excellent verbal and written communication abilities.

• High level of proficiency in PowerPoint, reporting, presentations, and business documentation.

• Strong business acumen and ability to work effectively across multiple stakeholders and functions.

• Experience supporting operational projects, property openings, or portfolio initiatives is highly desirable.

• Ability to work independently in a fast-paced global environment and manage multiple priorities effectively.

• Flexible working hours to support a global portfolio and international stakeholders.

• High attention to detail and commitment to maintaining high standards.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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