Operations Manager

Overview

• Translating the operational strategy and delivering the brand proposition on a day to day basis through engaged and driven and well trained teams.
• Directly managing housekeeping, maintenance front of house and in some instances F&B departments
• Recruit, Train and lead a team of people, developing successors within the business and achieving the promote from within strategy at all opportunities and engaging future leaders.
• Building a world class customer focused culture in your hotel to ensure the consistent delivery of our goals.
• Effectively manage controllable expenses and focus on maintaining/improving profit margins without compromising the guest experience and team engagement to deliver our financial targets.
• Analyzing performance using key business measures to feedback and provide insight, then developing action plans that target the levers to drive performance through a solid understanding of your business.
• Review the guest journey, including experiencing partners service provision (F&B etc.) at key trading times, always talking and listening to guests and your team to gain more insight in order to improve business processes and identify improvement opportunities.
• Demonstrating a clear understanding of the performance of your hotel, the marketplace and your competitors activities and sharing this with key stakeholders to support the delivery of the GCC Business Plan.
• Working effectively with Sales Manager to deliver short, medium and long-term sales growth.
• Monitoring and influencing our Revenue Management Systems to ensure its effective deployment to deliver optimum rates for our product and expected market share within our competitor set.