Arabic Receptionist
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Key skills for this role
About the Role
Your passion and energy will be infection as you welcome our guests and support them through their check in and check out procedure. Your natural down to earth manner will resul.
Key Skills for This Role
Responsibilities
- Greet and welcome guests, visitors, and suppliers, and answer telephone calls in line with brand standards
- Answer guest queries and provide information on promotions, room prices, activities, and events
- Process payments accurately according to cash handling procedures and handle reservations and cancellations
- Identify corporate leads and build long term relationships
- Drive online name mentions and promote customer feedback
- Carry out general office duties including correspondence, emails, and filing
- Maintain appropriate stock of supplies and reception stationery
- Communicate with all departments on guest requests and complaints for smooth service delivery
- Ensure safety of all guests in line with safety procedures and guidelines
Requirements
- Arabic language fluency
- Excellent data entry skills
- Keen eye for detail
- Ability to manage guest expectations in a fast paced environment
Full Job Posting
Overview
- Your passion and energy will be infectious as you welcome guests and support them through check in and check out procedures.
- Your natural down to earth manner will help manage guest expectations in a fast and busy environment.
- With a keen eye for detail, you will not miss a step in procedures; managing payments will be second nature.
Main Responsibilities
- Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with brand standards.
- Answers guest related queries and provides information for promotions, room prices, activities and events in the surrounding area.
- Ensure payments are made according to cash handling procedures and process accurately and efficiently all reservations and cancellations.
- Identify corporate leads and build long term relationships.
- Drive online name mentions and promote customer feedback.
- Understand online guest feedback and explore options for improvement.
- Carry out general office duties, including correspondence, emails and filing.
- Maintain appropriate stock of supplies and reception stationeries.
- Effectively communicate with all departments on all guests requests and complaints for smooth service delivery.
- Ensure safety of all guest in line with the safety procedures and guideline.
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