Arabic Receptionist- Doha
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Key skills for this role
About the Role
Premier Inn Hotels LLC seeks an Arabic-speaking Receptionist to welcome guests, manage check-in/out procedures, handle payments, and provide excellent customer service. Requires minimum one year hotel front office experience, knowledge of Opera PMS, and fluency in Arabic.
Key Skills for This Role
Responsibilities
- Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with brand standards.
- Answer guest related queries and provide information for promotions, room prices, activities and events.
- Ensure payments are made according to cash handling procedures and process accurately and efficiently all reservations and cancellations.
- Identify corporate leads and build long term relationships.
- Drive online name mentions and promote customer feedback.
- Understand online guest feedback and explore options for improvement.
- Carry out general office duties, including correspondence, emails and filing.
- Maintain appropriate stock of supplies and reception stationeries.
- Effectively communicate with all departments on guests’ requests and complaints.
- Ensure safety of all guests in line with safety procedures and guidelines.
Requirements
- Minimum of one year experience as Hotel Receptionist in Front Office department of a hotel.
- Knowledge of Opera (PMS).
- Arabic Language speaking, writing and reading.
- Customer oriented approach.
- Excellent communication skills.
- Strong attention to details.
- Flexible, agile and able to work under pressure.
- Ability to work both independently and in a team.
- Proactive and excellent organizational skills.
- Ability to provide exceptional customer service to our guests.
Full Job Posting
Role Overview
- Your passion and energy will be infectious as you welcome our guests and support them through their check in and check out procedure. Your natural down to earth manner will result in being able to manage guest expectations in a fast and busy environment. With a keen eye for detail you will not miss
Main Responsibilities
- Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with our brand standards.
- Answers guest related queries and provides information for promotions, room prices, activities and events in the surrounding area to provide accurate information to guests
- Ensure payments are made with according to the cash handling procedures and Process accurately and efficiently all reservations and cancellations.
- Identify corporate leads and build long term relationships
- Drive online name mentions and promote customer feedback
- Understand the online guest’s feedback and explore options for improvement
- Carry out general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area Maintain appropriate stock of supplies and reception stationeries
- Effectively communicate with all departments on all guests’ requests and complaints for smooth service delivery
- Ensure safety of all guest in line with the safety procedures and guideline.
Requirements
- Customer oriented approach
- Excellent communication skills
- Strong attention to details
- Flexible, agile and able to work under pressure
- Ability to work both independently and in a team
- Proactive and excellent organizational skills
- Ability to provide exceptional customer service to our guests
- Have minimum of one year experience as Hotel Receptionist in Front Office department of a hotel.
- Knowledge of Opera (PMS)
- Arabic Language speaking, writing and reading
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