Operations Manager
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Key skills for this role
About the Role
noon is hiring an Operations Manager for its B2B marketplace in Dubai. The role involves designing and scaling end-to-end operational workflows for order lifecycle, fulfillment, logistics, and customer experience, requiring 5-7 years of operations experience in marketplace businesses.
Key Skills for This Role
Responsibilities
- Build and own end to end operational workflows across order lifecycle: order capture, fulfillment, invoicing, returns, and after sales
- Design operational processes for B2B specific use cases such as bulk orders, RFQs, split deliveries, partial fulfillment, and credit customers
- Work closely with Product, Logistics, Finance, and Seller teams to translate business requirements into scalable operations
- Define and track core operational KPIs (OTIF, fill rates, cancellations, return rates, SLA adherence)
- Identify bottlenecks, failure points, and cost leakages, and drive continuous improvement
- Contribute actively to business decisions by grounding strategy in operational realities
Requirements
- 5 7 years of experience in operations, supply chain of marketplace businesses
- Experience handling complex order flows (B2B, enterprise, or large scale ecommerce preferred)
- Strong understanding of operational KPIs and cost structures
- Comfortable operating in ambiguous, fast moving environments with high ownership
Full Job Posting
About Us
- We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer centric.
- noon’s mission: Every door, every day.
- Everyday Labs is our innovation engine.
- We’re building Noon Business, a B2B marketplace that helps companies buy their recurring business supplies faster, cheaper, and with better control.
What You'll Do
- Build and own end to end operational workflows across order lifecycle: order capture, fulfillment, invoicing, returns, and after sales
- Design operational processes for B2B specific use cases such as bulk orders, RFQs, split deliveries, partial fulfillment, and credit customers
- Work closely with Product, Logistics, Finance, and Seller teams to translate business requirements into scalable operations
- Define and track core operational KPIs (OTIF, fill rates, cancellations, return rates, SLA adherence)
- Identify bottlenecks, failure points, and cost leakages, and drive continuous improvement
- Contribute actively to business decisions by grounding strategy in operational realities
What You'll Need
- 5 7 years of experience in operations, supply chain of a marketplace businesses.
- Experience handling complex order flows (B2B, enterprise, or large scale ecommerce preferred).
- Strong understanding of operational KPIs and cost structures.
- Comfortable operating in ambiguous, fast moving environments with high ownership.
Who'll Excel?
- Operators who are comfortable building from scratch, not inheriting playbooks
- Strong systems thinkers who can simplify complex workflows
- Data driven decision makers who use metrics to guide action
- Leaders who are equally comfortable in the field and in review forums
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