Assistant Manager Fulfilment Operations
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Key skills for this role
About the Role
noon is looking for an Assistant Manager Fulfilment Operations to lead the setup and daily operations of a dual-function facility in Dubai. This greenfield role involves building warehouse and last-mile delivery operations from scratch.
Key Skills for This Role
Responsibilities
- Own the physical setup and daily operations of the Consolidation Center and FBN warehouse at Hall 5, Zabeel Park
- Build and document all CC and warehouse SOPs from scratch inbound receiving, putaway, QC, packaging, outbound dispatch, cycle counts, and returns processing
- Implement and manage WMS for inventory accuracy and stock visibility
- Own CC and warehouse KPIs throughput, inventory accuracy, SLA compliance, returns processing time
- Set up and manage the Dubai Mall branded delivery fleet for hyperlocal and same day/next day deliveries
- Build driver onboarding, briefing, route planning, and dispatch processes
- Manage daily dispatch operations and real time exception handling
- Own delivery KPIs on time rate, failed delivery rate, COD reconciliation, return to CC rate
- Hire, onboard, and manage CC workers, runners, cart drivers, and drivers
- Manage two Supervisors (Picking and CC / Delivery Fleet) and their respective ground teams
- Work closely with Seller Ops team on inbound handover standards and store level packaging compliance
- Coordinate with noon tech team on WMS, runner app, driver app, and inventory sync readiness
Requirements
- 6 8+ years of experience in fulfillment, warehouse, or last mile operations
- Greenfield or startup experience must have built a warehouse or delivery operation from scratch
- Strong WMS knowledge and hands on warehouse management skills
- Last mile and delivery fleet management experience required
- Team builder must have hired and developed ground level operations teams
- Data driven comfortable with KPI dashboards, shift reports, and exception management
- E commerce or quick commerce background strongly preferred
- UAE experience preferred
Full Job Posting
About noon
- We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer centric.
- Our mission is to deliver to every door every day.
- noon’s mission: Every door, every day.
About Dubai Mall
- The Dubai Mall Online is the official digital platform of Dubai Mall, bringing together the mall’s iconic retail brands into a single online shopping destination.
- Powered by best in class e commerce technology, logistics, and customer experience capabilities.
- Joining The Dubai Mall Online offers a unique opportunity to help build and scale a high growth business from the ground up.
Role Overview
- The AM Fulfillment Operations will be the on ground execution lead for the Dubai Mall fulfilment operation.
- This is a greenfield build the person joining will help set up and run a dual function facility (Consolidation Center and FBN Warehouse) from scratch.
- Alongside managing hyperlocal and same day/next day delivery operations across Dubai and UAE.
What you'll do
- Own the physical setup and daily operations of the CC and FBN warehouse at Hall 5, Zabeel Park.
- Build and document all CC and warehouse SOPs from scratch inbound receiving, putaway, QC, packaging, outbound dispatch, cycle counts, and returns processing.
- Implement and manage WMS for inventory accuracy and stock visibility.
- Own CC and warehouse KPIs throughput, inventory accuracy, SLA compliance, returns processing time.
- Set up and manage the Dubai Mall branded delivery fleet for hyperlocal (same day, 1 hour) and same day/next day deliveries across Dubai and UAE.
- Build driver onboarding, briefing, route planning, and dispatch processes.
- Manage daily dispatch operations and real time exception handling.
- Own delivery KPIs on time rate, failed delivery rate, COD reconciliation, return to CC rate.
- Hire, onboard, and manage CC workers, runners, cart drivers, and drivers.
- Manage two Supervisors (Picking and CC / Delivery Fleet) and their respective ground teams.
- Work closely with Seller Ops team on inbound handover standards and store level packaging compliance.
- Coordinate with noon tech team on WMS, runner app, driver app, and inventory sync readiness.
What you'll need
- 6 8+ years of experience in fulfillment, warehouse, or last mile operations.
- Greenfield or startup experience is essential must have built a warehouse or delivery operation from scratch.
- Strong WMS knowledge and hands on warehouse management skills (slotting, cycle counts, inventory accuracy, stock replenishment).
- Last mile and delivery fleet management experience required.
- Team builder must have hired and developed ground level operations teams.
- Data driven comfortable with KPI dashboards, shift reports, and exception management.
- E commerce or quick commerce background strongly preferred.
- UAE experience preferred.
- This is a floor role the AM will be on the ground daily, especially during setup and launch.
Who will excel?
- We’re looking for people with high standards, who understand that hard work matters.
- You need to be relentlessly resourceful and operate with a deep bias for action.
- We need people with the courage to be fiercely original.
- noon is not for everyone; readiness to adapt, pivot, and learn is essential.
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