Operations Manager

About the Role

Location and Employment

• The role is based in Dubai, UAE.
• Employment type is full-time.
• Work location is in person.

Key Responsibilities

• Oversee daily agency operations and coordinate sales, account management, creative, social media, SEO, paid advertising, and web development teams.
• Ensure projects and campaigns are delivered on time and according to agreed requirements.
• Develop workflows, processes, and internal procedures.
• Monitor timelines, deliverables, team performance, campaign progress, and project progress.
• Assign tasks and manage workloads across departments.
• Address delays and operational issues.
• Coordinate client requirements with clients and account managers.
• Monitor deliverable quality before client presentation.
• Manage external freelancers, vendors, and service providers when required.
• Prepare operational reports and performance updates for management.
• Identify inefficiencies and implement productivity improvements.
• Support budgeting, resource planning, business growth initiatives, and urgent operational issues.

Requirements

• At least 1 year of operations management experience, preferably in a digital marketing agency or creative environment.
• Strong understanding of digital marketing workflows and services.
• Experience managing teams and multiple projects simultaneously.
• Excellent organizational, time-management, communication, and client-management skills.
• Strong leadership and problem-solving abilities.
• Ability to work under pressure and meet tight deadlines.
• Strong knowledge of Microsoft Office, particularly Excel and Word.
• Experience with project management or CRM tools is an advantage.
• UAE experience is preferred.

What We Offer

• Competitive salary based on experience.
• Performance-based incentives.
• Career growth opportunities.
• Dynamic and creative working environment.
• Opportunity to work with a diverse portfolio of clients.

Compensation

• Pay is AED 5,000 to AED 12,000 per month.