Operations & Expansion Manager(Cafe Chain)
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Key skills for this role
About the Role
A confidential cafe chain is seeking an Operations & Expansion Manager to lead store culture, team engagement, and brand development. The role involves implementing operational strategy, managing branch managers, analyzing financial data, and overseeing new location projects from concept to occupancy.
Key Skills for This Role
Responsibilities
- Implement operations strategy in coherence with brand image and identity
- Lead a team of branch managers and head country's retail stores team to deliver brand story and customer experience
- Analyze country and retail stores financial data and develop/implement action plans to deliver key results
- Forecast sales yearly, seasonally, monthly, weekly and daily for P&L forecasting
- Prepare annual and seasonal budgets and produce detailed annual business operating plan
- Prepare and present monthly, quarterly or annual targets for revenue, profits and cash
- Propose business partnerships and co planning
- Ensure standards for quality, customer service and health and safety are met
- Manage stock levels and make key decisions about stock control
- Propose special promotions, displays and events
- Maintain awareness of market trends and monitor local competitors
- Manage day to day operations and develop mechanisms for securing business growth opportunities
Requirements
- 10 to 15 years experience in the coffee industry
- Experience in handling projects from scratch / developed a brand / established a chain of cafes
- Bachelor's degree/Higher diploma
- Excellent reporting, organization, networking, analysis skills
Full Job Posting
Role Overview
- This role is responsible for the culture and overall leadership and direction of the stores.
- Responsible for ensuring team engagement, execution of goals (Brand development & Expansion, finding new location and project management), setting expectations and applying accountability, and the overall experience of the Brand.
Strategy
- Implementing Operations strategy in coherence with the brand image and identity.
- Planning, implementing, controlling and adjusting new operational strategy objectives.
- Up to date with latest industry trends and best practices.
Key Responsibilities
- Leads a team of Branches managers.
- Heads country’s Retail Stores team to deliver the brand story and customer experience through performance management.
- Analyzes country and retail stores financial data and develops/implements action plans to daily deliver key results.
- Accurately forecast sales yearly, seasonally, monthly, weekly and daily for the purpose of forecasting a complete by store / country P&L.
- Prepares, discusses annual and seasonal budgets and produces a detailed annual business operating plan.
- Prepares and presents monthly, quarterly or annual targets for revenue, profits and cash.
- Achieve financial KPIS set by the management.
- Proposes business partnerships and co planning.
- Follows and implements all company policy and procedures to ensure stability, sustainability, safety and security.
- Ensures standards for quality, customer service and health and safety are met.
- Demonstrates sound judgment in anticipating challenges, problem solving, and seeking the right resources.
- Takes pride in the appearance of the store and ensures visual displays are in accordance with company provided planograms.
Projects
- Work from concept design to occupancy.
- Review design, interpret project scope and resolve various issues.
- Represent company in all project meetings.
- Ensure all required information, designs and materials are made available in a timely manner to the construction team.
Requirements
- Years of Exp: 10 to 15yrs experience in the coffee industry.
- Experience in handling projects from the scratch / developed a brand / established a chain of cafes.
- Bachelor’s degree/Higher diploma.
- Excellent reporting, organization, networking, analysis skills.
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