Operations Executive
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Key skills for this role
About the Role
qlub is seeking an Operations Executive to drive partner success in Dubai. You will own the end-to-end onboarding process for restaurant partners, conduct training sessions, monitor adoption metrics, and collaborate with cross-functional teams.
Key Skills for This Role
Responsibilities
- Support the full onboarding journey of new restaurant partners, including account setup and system configurations
- Coordinate with cross functional teams (Sales, Tech, Content, Procurement, Account Management) for seamless go live
- Conduct in person and remote training sessions for restaurant staff to ensure smooth adoption of Qlub's solutions
- Monitor partner performance metrics, including QR adoption rates and transaction trends
- Troubleshoot operational and technical challenges in collaboration with Account Management, Customer Support, and Tech teams
- Conduct regular restaurant visits and operational checks
- Gather feedback from restaurant partners and frontline staff to improve processes
Requirements
- Valid driving license and access to a car
- 0–2 years of experience in customer onboarding, account management, training, customer success, or a similar client facing role
- Proven ability to deliver training sessions and engage diverse audiences effectively
- Strong communication, presentation, and relationship building skills
- Problem solving mindset with ability to troubleshoot and coordinate solutions
- Proficiency with CRM systems, Google Workspace, Excel, and Google Sheets
- Fluency in English
- Comfortable working in a fast paced, evolving environment
Full Job Posting
Why qlub
- The end of a great meal shouldn't be the slow part. Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction.
- Guests scan a QR code and pay in seconds. No app, no download, no waiting.
- We're a fast scaling fintech backed by Mastercard, Mubadala, e& and Shorooq. $72M raised, live across multiple markets worldwide.
The role
- As our next Operations Executive, you'll help drive our growth in Partner Success building, shipping, and delivering results from day one.
- You'll work closely with operators and partners to turn frictionless payments into real growth for restaurants.
- You'll play a key role in ensuring new restaurant partners have a smooth onboarding journey and that existing partners maximize their adoption of Qlub solutions.
What You'll Be Doing
- Support the full onboarding journey of new restaurant partners, including account setup and system configurations when required
- Coordinate with cross functional teams, including Sales, Tech, Content, Procurement, and Account Management, to ensure a seamless go live experience
- Conduct in person and remote training sessions for restaurant staff to ensure smooth adoption of Qlub's solutions
- Monitor partner performance metrics, including QR adoption rates and transaction trends, to proactively identify opportunities and potential issues
- Troubleshoot operational and technical challenges in collaboration with Account Management, Customer Support, and Tech teams
- Conduct regular restaurant visits and operational checks to ensure teams remain confident and effective in using Qlub solutions
- Gather feedback from restaurant partners and frontline staff to continuously improve processes, training materials, and the overall partner experience
What You'll Need
- A valid driving license and access to a car are required
- 0–2 years of experience in customer onboarding, account management, training, customer success, or a similar client facing role
- Proven ability to deliver training sessions and engage diverse audiences effectively
- Strong communication, presentation, and relationship building skills
- A problem solving mindset with the ability to troubleshoot issues and coordinate solutions quickly across multiple stakeholders
- Proficiency with digital tools such as CRM systems, Google Workspace, Excel, and Google Sheets
- Fluency in English is a must
- Comfortable working in a fast paced, evolving environment where priorities can shift quickly
Nice to have
- Experience in hospitality, F&B, SaaS, or technology environments is a strong plus
- Fluency in Arabic is a plus
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