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Operations Engineer
Accenture in India
Bengaluru, IND
Full-time
Director
Onsite
Discovered 1 weeks ago
Infrastructure Service ManagementMajor Incident ManagementCommand Center OperationsITIL Incident, Change, and Problem ManagementServiceNowSplunk
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Infrastructure Service ManagementMajor Incident ManagementCommand Center Operations
Role Overview
Supports operations and delivery management for production systems and services based on operational requirements and service agreements.
Leads end-to-end Global Command Center operations, service availability, major incident management, AIOps adoption, and operational excellence.
The role is based in a 24x7 global delivery model in Bangalore.
Key Skills for This Role
Infrastructure Service ManagementMajor Incident ManagementCommand Center OperationsITIL Incident, Change, and Problem ManagementServiceNowSplunk
Full Job Posting
Role Overview
Supports operations and delivery management for production systems and services based on operational requirements and service agreements.
Leads end-to-end Global Command Center operations, service availability, major incident management, AIOps adoption, and operational excellence.
The role is based in a 24x7 global delivery model in Bangalore.
Core Responsibilities
- Manage 24x7 operations across major incident management, event operations, infrastructure operations, and IT service management.
- Ensure delivery against SLAs, OLAs, and KPIs such as MTTR, MTTD, and availability.
- Lead P1 and P2 incident command, bridge orchestration, recovery, executive updates, and incident governance.
- Drive integrated operations across global teams and operational towers.
- Deliver daily reports, executive dashboards, exception reporting, governance reviews, audits, and service performance reviews.
- Manage client leadership, business stakeholder, vendor, and escalation relationships.
- Lead problem management, root cause analysis quality, incident reduction, automation, optimization, and cost efficiency.
- Lead teams across India, Malaysia, the Philippines, and the United States while developing operational capabilities.
Required Skills and Competencies
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