Operations Associate
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Key skills for this role
About the Role
BloomingBox is seeking an Operations Associate in Riyadh to ensure flawless order processing, driver assignment, and timely delivery. The role requires high school education, English proficiency, and experience in supply chain & logistics.
Key Skills for This Role
Responsibilities
- Coordinate with drivers and carriers to schedule deliveries and track shipments
- Monitor the entire order pipeline, manage returns, handle complaints, and address damages
- Verify cake and balloon requirements and ensure timely orders
- Ensure accuracy in card printing and prioritize early dispatch orders
- Follow up on deliveries, verify proof of delivery, and check for damages or delays
- Collaborate with customer service to resolve customer inquiries
- Handle corporate orders, including assembly and preparation
- Review delivery locations and coordinate with receivers if needed
- Assign incoming orders to drivers ensuring accuracy and quality compliance
- Assist in assembling orders with precision and efficiency
Requirements
- High School Education (required)
- Diploma/Course in Business Administration, Supply Chain & Logistics (preferred)
- Proficient in English with strong communication skills
- Keen attention to detail and ability to thrive in a fast paced environment
- Experience in supply chain & logistics or a similar field
- Saudi Nationals are welcome to apply
Full Job Posting
Purpose of Role
- As a key member of the Operations team, you’ll play a crucial role in ensuring that every order is processed flawlessly, assigned to the right driver, accompanied by the correct card message, and delivered on time.
Key Responsibilities Fulfilment
- Coordinate with drivers and carriers to schedule deliveries, track shipments, and swiftly resolve any issues that arise during the delivery process.
- Streamline operations to enhance efficiency, reduce costs, and elevate customer satisfaction.
- Monitor the entire order pipeline, manage returns, handle complaints, and address damages promptly.
- Verify cake requirements for pending orders and ensure timely orders for cakes.
- Confirm balloon requirements and ensure they are ready for each order as required.
- Ensure accuracy in card printing and prioritization of early dispatch orders using our order management system.
- Follow up on deliveries, verify proof of delivery (POD) from drivers, and check for any damages or delays.
- Prepare cards for the next shift, confirm availability of cakes and treats, and mark priority arrangements in the system.
- Collaborate with customer service to resolve customer inquiries and issues effectively.
- Handle corporate orders, including assembly and preparation.
Key Responsibilities Assignment
- Review delivery location provided, and if not received, coordinate with the receiver to collect.
- Review incoming orders and efficiently assign them to drivers, ensuring accuracy and quality compliance.
Key Responsibilities Assembly/Dispatch
- Assist in assembling orders with precision and efficiency, ensuring they are ready for dispatch to the assigned drivers.
- Proactively escalate any issues that may cause delays or affect product quality to your line manager.
Education/Qualifications, Skills, & Experience
- High School Education (required).
- Diploma/Course in Business Administration, Supply Chain & Logistics (preferred).
- Proficient in English with strong communication skills.
- Keen attention to detail and the ability to thrive in a fast paced environment.
- Experience in supply chain & logistics or a similar field.
- Experience working in a multicultural environment is a plus.
- Saudi Nationals are welcome to apply for this role.
Pay
- SAR 7,000.00 per month
Work Location
- In person
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