Operation Supervisor (Delivery)
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Key skills for this role
About the Role
Seeking a Senior Operation Supervisor to oversee daily driver operations, monitor KPIs, manage performance, and coordinate dispatch for a delivery company. Requires experience in logistics supervision and performance management.
Key Skills for This Role
Responsibilities
- Supervise daily driver operations and ensure compliance with company standards
- Monitor and analyze KPIs such as orders per shift, on time delivery, and customer satisfaction
- Manage driver performance, implement improvement plans, and recognize top performers
- Plan and assign shifts while ensuring full route coverage and smooth handovers
- Coordinate with dispatch to optimize driver allocation and operational efficiency
- Provide coaching, support, and resolve operational issues and escalations
- Ensure compliance with safety, policies, and branding standards
- Prepare performance reports and collaborate with internal teams to improve service quality
Requirements
- Experience in supervising delivery operations
- Knowledge of KPI analysis and performance improvement
- Ability to plan shifts and manage driver allocation
- Strong communication and problem solving skills
Full Job Posting
Responsibilities
- Supervise daily driver operations and ensure compliance with company standards.
- Monitor and analyze KPIs such as orders per shift, on time delivery, and customer satisfaction.
- Manage driver performance, implement improvement plans, and recognize top performers.
- Plan and assign shifts while ensuring full route coverage and smooth handovers.
- Coordinate with dispatch to optimize driver allocation and operational efficiency.
- Provide coaching, support, and resolve operational issues and escalations.
- Ensure compliance with safety, policies, and branding standards.
- Prepare performance reports and collaborate with internal teams to improve service quality.
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