Operation Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
A confidential company in the hospitality, fitness & wellness sector is seeking an Area Operations Manager to oversee multiple sites. The role drives operational excellence, financial performance, and team development.
Key Skills for This Role
Responsibilities
- Oversee daily operations across all sites within the portfolio, ensuring compliance with brand standards, health & safety regulations, and company policies
- Conduct regular site visits and operational audits to assess performance and implement corrective actions
- Develop and maintain standard operating procedures (SOPs) across all venues
- Drive consistent, high quality guest and member experiences across all locations
- Own the P&L for the area, driving revenue growth, managing costs, and achieving EBITDA targets
- Analyse monthly financial reports, KPIs, and membership data to identify trends and address underperformance
- Lead, coach, and develop a team of Site/Club Managers
- Ensure all sites operate in full compliance with health, safety, and hygiene legislation
Requirements
- Minimum 5 years of management experience in the fitness, wellness, leisure, or hospitality sector
- Proven track record of managing multiple sites or departments simultaneously
- Demonstrated success in achieving commercial and operational targets (revenue, membership, NPS)
- Strong people leadership and people development experience
- Solid understanding of P&L management, budgeting, and financial analysis
- Knowledge of health, safety, and compliance requirements in leisure/hospitality environments
Full Job Posting
Role Purpose
- The Area Operations Manager is a senior leadership role responsible for overseeing the day to day operations of multiple fitness, wellness, and hospitality facilities within a designated region.
- The role drives operational excellence, ensures consistent guest and member experiences, delivers financial targets, and develops high performing site teams.
Key Responsibilities
- Oversee daily operations across all sites within the portfolio, ensuring compliance with brand standards, health & safety regulations, and company policies.
- Conduct regular site visits and operational audits to assess performance, identify improvement areas, and implement corrective actions.
- Develop and maintain standard operating procedures (SOPs) across all venues.
- Drive consistent, high quality guest and member experiences across all locations.
- Own the P&L for the area, driving revenue growth, managing costs, and achieving EBITDA targets.
- Analyse monthly financial reports, KPIs, and membership data to identify trends and proactively address underperformance.
- Develop and execute commercial strategies including membership sales, wellness programmes, personal training, and spa/F&B revenue.
- Prepare and manage annual budgets and forecasts in collaboration with finance.
- Lead, coach, and develop a team of Site/Club Managers, fostering a culture of accountability, performance, and wellbeing.
- Oversee recruitment, onboarding, and retention of key talent across all venues.
- Conduct regular performance reviews and implement development plans for managers and key staff.
- Identify training needs and collaborate with L&D to ensure teams are skilled and motivated.
Qualifications & Experience
- Minimum 5 years of management experience in the fitness, wellness, leisure, or hospitality sector.
- Proven track record of managing multiple sites or departments simultaneously.
- Demonstrated success in achieving commercial and operational targets (revenue, membership, NPS).
- Strong people leadership and people development experience.
- Solid understanding of P&L management, budgeting, and financial analysis.
- Knowledge of health, safety, and compliance requirements in leisure/hospitality environments.
- Degree or professional qualification in Business, Leisure Management, Sports Science, Hospitality, or related field (desirable).
- Experience with spa, wellness, or premium hospitality operations (desirable).
- Familiarity with membership management systems (e.g., Jonas, Legend, Mindbody) (desirable).
- Previous experience managing refurbishment projects or new venue openings (desirable).
- First Aid at Work certification; Pool Plant Operator qualification (advantageous).
What We Offer
- Competitive salary and performance based bonus scheme.
- Complimentary membership and wellness benefits across all group venues.
- Career development and progression opportunities within a growing organisation.
- Company vehicle or car allowance (role dependent).
- Comprehensive health and wellbeing package.
- Collaborative, passion driven team culture.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Confidential
Executive Secretary (سكرتير تنفيذي)
Abu Dhabi Emirate, UAE
We are seeking an experienced Executive Secretary for a non-profit organization in the UAE. The role involves providing administrative support to senior management, managing correspondence, organizing meetings, and coord
AI Project Manager
Abu Dhabi Emirate, UAE
A confidential company in Abu Dhabi is seeking an AI Project Manager to oversee planning, execution, and delivery of AI projects. The role requires PMP certification, Agile expertise, and strong Arabic and English commun
Senior Officer Billing Support
Abu Dhabi, UAE
This role serves as the intermediate between the billing team and corporate customers, handling commercial and payment matters. Responsibilities include maintaining accurate customer records, processing contracts, and pr
Head of Digital Portfolio & Governance
Abu Dhabi Emirate, UAE
Strategic leadership role acting as the CDO's portfolio control tower, driving prioritization, visibility, governance, and value realization across the digital agenda. Seeking extensive experience in digital portfolio ma
Head of Digital Platforms, AI & Innovation
Abu Dhabi Emirate, UAE
We are seeking a Head of Digital Platforms, AI & Innovation to lead the modernization of our digital ecosystem, driving the development of secure, scalable, intelligent, and commercially valuable platforms powered by AI.
مساعد مدير (Assistant Manager)
Abu Dhabi Emirate, UAE
A confidential organization in Abu Dhabi seeks an Assistant Manager with proven experience in UAE non-profit organizations. The role supports daily operations, strategic planning, government coordination, and partnership
Social Media Manager
Dubai, UAE
A Dubai-based lifestyle and hospitality brand seeks a creative Social Media Manager to lead social media strategy, create engaging content, and drive audience engagement across platforms. Ideal for candidates with 3-5+ y
Costing Engineer
Abu Dhabi Emirate, UAE
A confidential company is seeking an experienced Costing Engineer for road marking projects. The role involves preparing cost estimates, budgets, cost control, productivity analysis, and commercial reporting. Candidates
Executive Secretary (سكرتير تنفيذي)
Abu Dhabi Emirate, UAE
AI Project Manager
Abu Dhabi Emirate, UAE
Senior Officer Billing Support
Abu Dhabi, UAE
Head of Digital Portfolio & Governance
Abu Dhabi Emirate, UAE
Head of Digital Platforms, AI & Innovation
Abu Dhabi Emirate, UAE
مساعد مدير (Assistant Manager)
Abu Dhabi Emirate, UAE
Social Media Manager
Dubai, UAE
Costing Engineer
Abu Dhabi Emirate, UAE