Onsite Support Consultant
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Key skills for this role
About the Role
Seclore is seeking an Onsite Support Consultant to provide technical support to enterprise customers at their location. The role involves handling queries, diagnosing issues, and managing cases.
Key Skills for This Role
Responsibilities
- Act as the primary point of contact by providing technical support to enterprise customers while being stationed at the customer location
- Handle real time email or voice call queries and respond in a timely manner
- Advocate for the customer by ensuring their concerns and issues are addressed effectively
- Achieve a strong understanding of Seclore products and develop expertise in their functionality
- Apply knowledge, experience, and analytical skills to diagnose and resolve issues in unique and complex customer environments
- Strive to provide resolutions on the first interaction with the customer
- Manage multiple cases simultaneously, addressing varying degrees of severity
- Effectively communicate procedural and technical issues to internal teams, customers, and stakeholders
- Prioritize and manage the schedule of cases, determine their priority level, and set expectations with customers
- Assess the need to escalate cases to the appropriate resources for handling complex issues or situations
- Engage with internal teams to prioritize and address customer requests efficiently
- Conduct research on operating systems, infrastructure technologies, and Seclore products as required
Requirements
- BE / B.Tech / MCA / PGDST qualification from reputed institutes
- Tech agnostic, think innovatively and take calculated risk
- Experience and skills in requirement analysis and impact assessment
- Experience and skills in designing systems, components and modules
- Experience and skills in technology evaluation and decision
- Experience in mentoring team members for technical skills
- Experience in guiding team for technical needs
- Attitude, perseverance, innovation, and curiosity to meet and overcome challenges
- Working proficiency and communication skills in verbal and written English
Full Job Posting
Job Description
- This position is for self motivated and highly energetic individuals who can think of multiple solutions for a given problem and help in decision making while working in a super agile environment.
Here's what you will get to explore:
- Act as the primary point of contact by providing technical support to enterprise customers while being stationed at the customer location.
- Handle real time email or voice call queries and respond in a timely manner.
- Advocate for the customer by ensuring their concerns and issues are addressed effectively.
- Achieve a strong understanding of Seclore products and develop expertise in their functionality.
- Apply knowledge, experience, and analytical skills to diagnose and resolve issues in unique and complex customer environments.
- Strive to provide resolutions on the first interaction with the customer.
- Manage multiple cases simultaneously, addressing varying degrees of severity.
- Effectively communicate procedural and technical issues to internal teams, customers, and stakeholders.
- Prioritize and manage the schedule of cases, determine their priority level, and set expectations with customers.
- Assess the need to escalate cases to the appropriate resources for handling complex issues or situations.
- Engage with internal teams to prioritize and address customer requests efficiently.
- Conduct research on operating systems, infrastructure technologies, and Seclore products as required.
We can see the next Entrepreneur At Seclore if you:
- Have BE / B.Tech / MCA / PGDST qualification from reputed institutes
- Are tech agnostic, think innovatively and take calculated risk
- Have experience and skills in requirement analysis and impact assessment
- Have experience and skills in designing systems, components and modules
- Have experience and skills in technology evaluation and decision
- Have experience in mentoring team members for technical skills
- Have experience in guiding team for technical needs
- Have attitude, perseverance, innovation, and curiosity to meet and overcome challenges
- Have working proficiency and communication skills in verbal and written English
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