indeed
Customer Success Manager
Seclore
الرياض, KSA
Contract
Senior
1 months ago
Customer SuccessAccount ManagementConsultingRelationship ManagementCommunicationEndpoint Security
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Customer SuccessAccount ManagementConsulting
About the Role
Seclore seeks a Customer Success Manager to manage strategic customer portfolios, drive adoption and retention, and act as a trusted advisor. Requires 12+ years of experience in customer relationships, preferably in SaaS, and strong consulting skills.
Key Skills for This Role
Customer SuccessAccount ManagementConsultingRelationship ManagementCommunicationEndpoint Security
Responsibilities
- Manage a portfolio of Seclore's largest and most strategic customers
- Drive customer success, retention, and account growth by ensuring they achieve expected business outcomes
- Build long term, trusted relationships with customers, acting as their advisor and advocate
- Engage regularly with assigned portfolio of customers via strategic and operational discussions
- Lead discovery sessions with IT and business users to understand new use cases and client's business objectives
- Design solutions that best meet client's requirements based on Seclore’s product features
- Proactively create documentary artifacts like business cases, usage scenarios, solution blueprints, FAQs, meeting notes
- Support internal customer success teams to ensure successful completion of project milestones
- Present Seclore value proposition and product features to audiences ranging from senior executives to technical stakeholders
- Educate customers on the value they can generate from Seclore solution
- Serve as primary liaison between assigned customers and Seclore
- Ensure internal alignment on account strategy by partnering with cross functional Seclore teams
Requirements
- Bachelor’s degree in technology, business, or related field (MBA preferred)
- 12+ years of experience in handling end to end customers relationships, preferably in the SaaS industry
- Leading deployment of software business applications or providing strategic advisory services and account management services or previous customer success management
- Proven track record of successfully managing customer relationships and delivering results
- Strong consulting background
- Proven ability to build and maintain strong and trusting relationships with a diverse set of internal and external constituencies including senior level executives, IT/InfoSec and functional teams
- Excellent organization, project management, time management, and communication skills
- Ability to quickly grasp and distinctly explain technological and business concepts
- Ability to lead cross function business and technical teams to deliver solutions and provide timely issue resolution
- Ability to travel 60%+ of the time
- Experience with endpoint security products like DLP, Classification, DRM
Full Job Posting
Job Description
- As a Customer Success Manager, you will be responsible for managing a portfolio of Seclore's largest and most strategic customers. Your primary focus will be to drive customer success, retention, and account growth by ensuring they achieve their expected business outcomes with Seclore solutions.
Here's what you will get to explore
- In Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
- Engage regularly with assigned portfolio of customers via strategic and operational discussions to evaluate needs and strategic direction.
- Responsible for leading discovery sessions with IT and business users to understand the new use cases / client's business objectives and system/application needs
- With excellent understanding of Seclore’s product features and related technologies, design the solution that best meets the client's requirements
- Proactively create documentary artifacts like business cases, usage scenarios, solution blueprints, FAQs, meeting notes etc.
- Support the various internal customer success teams to ensure successful completion of project milestones for production Go live, UAT sign off and the initial rollout phase of the project
- Become an expert on the customer’s Seclore deployment and their trusted advisor for their strategic business direction
- Present the Seclore value proposition and product features to audiences ranging from senior executives to technical stakeholders to functional teams
- Educate customers on the value they can generate from the power of their Seclore solution Ensure customers employ best practices and their Seclore solution is optimized for maximum value Build and maintain trusting relationships at all levels including the C Suite across various customer teams, func
- Serve as the primary liaison between assigned customers and Seclore to create a seamless customer experience
- Ensure internal alignment on account strategy by partnering with cross functional Seclore teams to develop and execute on account plans that results in customer references, retention and account growth
- Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship
We can see the next Entrepreneur At Seclore if you have
- Bachelor’s 12+ years of experience in handling end to end customers relationships, preferably in the SaaS industry
- Leading deployment of software business applications or providing strategic advisory services and account management services or previous customer success management
- Proven track record of successfully managing customer relationships and delivering results Strong consulting background
- Proven ability to build and maintain strong and trusting relationships with a diverse set of internal and external constituencies including senior level executives, IT/InfoSec and functional teams Proven ability to build and sell business cases to customer teams
- Excellent organization, project management, time management, and communication skills Ability to quickly grasp and distinctly explain technological and business concepts
- Ability to lead cross function business and technical teams to deliver solutions and provide timely issue resolution
- Strong understanding of business processes and their implementation into enterprise business applications
- Team player who will innovate to continue improving the way Seclore serves its customer
- Bachelor’s degree in technology, business, or related field (MBA preferred) Ability to travel 60%+ of the time
- Highly energetic, with a passion for helping customers, achieve expected business outcomes Multitasker with willingness to 'roll up sleeves' and assist wherever needed
- Deep credibility in inspiring confidence in C level decision makers
- Extensive business process management experience and expertise ideally in the areas of Government, banking, financial services, insurance, and manufacturing
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Seclore
Senior Sales Engineer
Dubai, UAE
SeniorFull Time
Seclore seeks a Senior Sales Engineer to partner with sales teams, deliver technical demos, and design data security solutions for enterprise customers. Requires 5+ years in presales, fluency in English, and experience w
1 months agoView →
Senior Sales Engineer
Dubai, UAE
SeniorFull Time
Seclore is seeking a Senior Sales Engineer to collaborate with sales teams and design solutions for enterprise customers. The role involves technical presentations, demos, proof-of-concept, and managing technical evaluat
1 months agoView →
Onsite Support Consultant
الرياض, KSA
Mid
Seclore is seeking an Onsite Support Consultant to provide technical support to enterprise customers at their location. The role involves handling queries, diagnosing issues, and managing cases. Requires BE/B.Tech/MCA/PG
1 months agoView →
Application support Engineer
الرياض, KSA
Mid
Seclore is looking for an Application Support Engineer in Riyadh to support the implementation of data security products. The role requires strong knowledge of web servers, application servers, SSL, Exchange, DNS, and da
1 months agoView →