Onboarding Business Partner
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Key skills for this role
About the Role
Barclays Dubai seeks an Onboarding Business Partner to manage end-to-end client onboarding, ensuring compliance with UAE regulatory standards. The role requires strong stakeholder management, KYC/AML expertise, and a client-focused approach in a highly regulated environment.
Key Skills for This Role
Responsibilities
- Lead end to end onboarding process for clients from prospect stage to account opening
- Act as primary point of contact for clients, providing professional and personalized onboarding experience
- Partner with Front Office, Operations, Risk, Compliance, and Financial Crime teams
- Ensure all client onboarding files meet Barclays policy and UAE regulatory standards
- Conduct thorough reviews of client documentation, KYC, AML, and CDD requirements
- Identify and escalate potential risks, issues, or regulatory concerns
- Drive continuous improvement in onboarding processes and client experience
Requirements
- Fluency in English
- Strong knowledge of UAE onboarding and regulatory framework including KYC, AML, and Client Due Diligence
- Proven experience managing client onboarding within Private Banking, Wealth Management, or Financial Services
- Ability to engage directly with high profile clients
- Strong analytical and problem solving capabilities
- Highly organized with ability to manage multiple cases simultaneously
Full Job Posting
Job Description
- We are seeking an experienced, client focused, and highly organised Onboarding Business Partner to manage the end to end onboarding of clients into Barclays.
- Acting as the primary point of contact throughout the onboarding journey, you will deliver an exceptional client experience while demonstrating strong ownership, accountability, and sound judgement in a highly regulated environment.
- This role requires a strong understanding of the UAE regulatory environment, excellent stakeholder management skills, and a continuous improvement mindset.
Key Responsibilities
- Lead the end to end onboarding process for clients of Barclays Dubai, from prospect stage through to account opening.
- Act as the primary point of contact for clients, providing a professional, responsive, and personalised onboarding experience.
- Build strong relationships with clients and internal stakeholders to ensure efficient and timely onboarding outcomes.
- Partner closely with Front Office, Operations, Risk, Compliance, and Financial Crime teams to facilitate account openings and resolve onboarding queries.
- Ensure all client onboarding files meet Barclays policy requirements and UAE regulatory standards.
- Conduct thorough reviews of client documentation, KYC, AML, and Client Due Diligence requirements.
- Identify and escalate potential risks, issues, or regulatory concerns in a timely manner.
- Drive continuous improvement in onboarding processes, controls, and client experience.
- Act as a subject matter expert on onboarding procedures and regulatory requirements.
- Support the development and enhancement of Client Due Diligence policies and onboarding procedures.
- Serve as a role model for procedural excellence, risk awareness, and regulatory compliance.
Required Skills & Experience
- Fluency in English, with excellent written and verbal communication skills.
- Strong knowledge of the UAE onboarding and regulatory framework, including KYC, AML, and Client Due Diligence requirements.
- Proven experience managing client onboarding within Private Banking, Wealth Management, or Financial Services.
- Demonstrated ability to engage directly with high profile and demanding clients in a professional and confident manner.
- Strong analytical and problem solving capabilities with excellent attention to detail.
- Highly organised with the ability to manage multiple onboarding cases simultaneously.
- Excellent stakeholder management and communication skills.
Desirable Skills & Experience
- Experience supporting or onboarding clients from the Middle East region.
- Fluency in Arabic.
- Advanced Microsoft Excel skills, including the creation and maintenance of complex formulas, management reporting, dashboards, and data analysis.
- Experience working within an international private banking or wealth management environment.
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