Officer — Payment Operations (UAE National)

About the Role

Key Responsibilities

• Perform first-level checking and verification of transactions across outward payments, inward remittances, clearing, collections, payroll, cash management and PDCs.
• Validate transaction details, beneficiary information, authorisations and supporting documentation prior to release.
• Ensure transactions are processed accurately and within agreed turnaround times and daily cut-offs.
• Handle investigations, including transaction tracing, repairs, returns, amendments and queries from branches, business units and correspondent banks.
• Support reconciliation activities and follow up on ageing or unmatched entries.
• Apply UAE Central Bank regulations, internal procedures and operational control standards.
• Provide effective support to internal and external customers by resolving transaction-related queries.
• Identify recurring errors, control gaps and opportunities for process improvement and automation.
• Maintain a high level of accuracy while managing transaction volumes and time-sensitive deadlines.

Requirements

• 1–2 years of experience in banking operations, payments, remittances, trade finance or a related back/middle-office function.
• Ability to work effectively under pressure and meet daily deadlines without compromising quality.
• Fluent in both Arabic and English, written and spoken.
• Strong Excel skills.
• Exposure to SWIFT, core banking systems or payment platforms is an advantage but not essential.
• Strong communication, problem-solving and investigation skills.

About the Company