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Officer - IT

Manoj Reinsurance Brokers Ltd.

, UAE

Mid-Senior

AED 5,000/month

2 months ago

Azure

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About The Role

The IT Officer is the first point of contact for all technology-related queries and incidents.

You will own the timely resolution of support tickets and the smooth operation of the organization's IT infrastructure — spanning end-user support, system maintenance, and adherence to IT security and compliance standards.

This is a hands-on, proactive role for a detail-oriented professional who takes full ownership of their responsibilities.

Key Responsibilities

IT helpdesk & day-to-day troubleshooting
Printer connectivity, drivers, and network printing (including vendor liaison)
Wi-Fi, internet, and general network connectivity; ISP liaison when required
Email delivery and mailbox support
VPN connectivity for remote users
General laptop and desktop troubleshooting; application and third-party vendor support
Antivirus, endpoint monitoring, software updates, and patch management
IT asset tracking and support documentation
Security & compliance monitoring
Firewall monitoring and routine security administration
Microsoft Defender for Endpoint alerts and response
MFA and Conditional Access policy maintenance
Microsoft 365 policies, permissions, and access controls
Mobile Application Management (MAM) policy management
User management
New user onboarding/offboarding via Azure AD, M365, and VPN
Laptop configuration for new joiners; device wipe/reset on exits
Backup monitoring & reporting
Monthly backup confirmation (M365, SARB, Tally, server)
Monthly security health check report for all devices
Quarterly restore testing in line with DIFC compliance requirements

Key Competencies Required

Hardware troubleshooting
Microsoft 365 admin

• Azure Active Directory

VPN support
Endpoint security
Patch management
Firewall administration

• MFA And Conditional Access

Tally ERP
MAM policies
Backup monitoring
DIFC compliance
Vendor coordination
IT documentation

Non-Negotiables

Minimum 3 - 4 years of hands-on experience in UAE market.
Male candidates only.
Must have UAE driving license.
Must holds bachelor’s degree in IT, computer science.
Strong time management skills with the ability to prioritize and handle multiple support requests and deadlines simultaneously.
Strong sense of ownership — follows through on tickets, updates stakeholders without reminders, and ensures issues are fully resolved before closure.
Proactiveness to work, an initiator and can execute work with minimum supervision.
Ability to switch comfortably between user support, system administration, vendor coordination, and IT documentation without compromising accuracy or quality.
What you’ll get:
Full ownership of your role.
Chance to learn and experience diverse roles within the department.
Competitive salary package, visa, medical insurance, life insurance, annual leave, and airfare allowance.
Opportunity to build and streamline IT department as a whole.
If this sounds like you, we would love to hear from you!
Please submit your resume and a cover letter to Career@manojre.com outlining your experience and why you are the ideal candidate for this role.
Pay: AED5,000.00 - AED7,000.00 per month

Application Question(S)

Are you available to join within next 15-30 days?
Please specify your Gender?
Do you have minimum 2-3 years of experience within UAE?

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