Officer - CT Branch Sales
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Key skills for this role
About the Role
Almosafer is hiring a Travel Consultant for branch sales to assist customers in selecting holiday packages, achieve sales targets, and enhance customer experience. Requires 0-3 years of travel agency experience and knowledge of GDS systems.
Key Skills for This Role
Responsibilities
- Provide leisure travel assistance for clients including air, hotel, resort, cruise, tours, etc.
- Stay up to date through ongoing research on products and services
- Ensure sales targets are successfully achieved by ensuring high customer conversion rate
- Act as first point of contact for walk in customers to enhance customer experience
- Advise customers on travel insurance, visas, vaccinations, etc.
- Resolve conflicts and follow up with customers about travel plans
- Receive and process customers' feedback on service quality
- Identify and understand customer needs and customize packages
- Maintain database on regular customer related bookings and preferences
- Adhere to service level targets and coordinate with other departments
Requirements
- Minimum 0 3 years experience in a travel agency company
- High School Graduate or Diploma in any field preferred
- Minimum competencies in English & knowledge of Arabic language is a must
- Excellent selling skills & ability to interact, communicate, and negotiate effectively
- Excellent knowledge of computer reservation systems, GDS systems, and e travelling
- Strong knowledge of travel destinations and domestic/international travel trends
- Strong ability to design holiday packages based on customer requirements
Full Job Posting
About the Job
- Responsible for assisting customers in identifying the right holiday products, providing information on travel itineraries, inspiring their thinking, and assisting them in identifying an appropriate holiday package.
- The job holder is also responsible for achieving individual sales targets and enhancing the overall customer experience.
Responsibilities
- Provide leisure travel assistance for clients, including air, hotel, resort, cruise, restaurant, tours, sightseeing, etc.
- Stay up to date through ongoing research on products and services using the Internet, contacts with sales representatives, industry publications, newspapers, and other magazines.
- Ensure sales targets are successfully achieved by ensuring a high customer conversion rate.
- Acts as the first point of contact for walk in customers to ensure the customer experience is enhanced.
- Advise customers on travel insurance, visas, vaccinations, etc. related to holiday packages or travel.
- Resolve conflicts and other issues that may potentially come up, follow up with customers about travel plans, and adjust as needed.
- Receive and process customers' feedback and opinions on the level and quality of service offered by Almosafer and the scope for improvement, if any.
- Identify and understand the needs of the customer and customize packages to client needs to ensure high customer satisfaction and retention.
- Maintain a high level of competency, initiative, confidentiality, and professional demeanor.
- Gather required documents/information for processing requests such as visa, IDL, etc., and liaise with the Service Coordinator to ensure a prompt earliest response.
- Maintain a database on all regular customer related bookings, meals, seat preferences, etc, and offer personalized services as and when required.
- Adhere to service level targets and coordinate with other departments to meet client service expectations.
Profile Requirements
- Minimum 0 3 experience in a travel agency company.
- High School Graduate or Diploma in any field is preferred.
- Minimum competencies in English & Knowledge of the Arabic language are a must.
- Excellent selling skills & Ability to interact, communicate, and negotiate effectively
- Excellent knowledge of computer reservation systems, GDS systems, and e travelling
- Strong knowledge of travel destinations as well as domestic and international travel trends
- Strong ability to design holiday packages based on customer requirements & strong knowledge of travel booking software.
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