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Office Agent
Worldwide Flight Services
Edinburgh, GBR
Full-time
Entry
Onsite
GBP 37902.24-37902.24 yearly / year
Discovered 2 weeks ago
Free
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Your main responsibilities on a day to day basis will be:
- Customer first point of contact to provide assistance with inquiries and resolve any issues that may arise during the shipping process.
- Process inbound and outbound flights and coordinate with carriers, managing the driver’s reception, warehouse and parties involved in the transportation chain to schedule pickups, deliveries, and shipments.
- Track shipments in transit and provide updates to customers as needed.
- Ensure all documentation and recordkeeping is accurately maintained and that shipping documents comply with regulatory requirements and company policies.
- Capture data entries into WFS and other airlines computer systems.
- Report on discrepancies and damages, providing general administrative tasks and ensuring all industry regulations, customs requirements and shipping laws are compliant against legal and regulatory standards.
- Resolve any service issues that may arise during the shipping process via telephone or email.
- Build relationships and liaise with customer airlines and their customers.
To be successful in this role you will need:
Excellent command of the English language in both written and verbal communication to effectively communicate with all parties concerned.
Customer Service experience is key to this role.
Attention to detail when providing administrative support with strong organisational skills.
Basic IT skills required to capture relevant information into the various airlines dedicated computer systems.
Multi-tasking ability and the need to remain calm under pressure and to work against tight deadlines.
Air Cargo knowledge is desirable to understand the industry requirements.
Shift work includes nights, weekends, and holidays, as our business operates 24/7.
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