Night Manager
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Key skills for this role
About the Role
Hilton seeks a Night Manager to oversee overnight hotel operations, including nightly audits, financial reconciliation, and guest issue resolution. Requires leadership, integrity, and a passion for hospitality.
Key Skills for This Role
Responsibilities
- Manage nightly audits and reconciliation
- Drive financial reconciliation across departments
- Ensure payment integrity and resolve discrepancies
- Analyze and improve audit processes
- Support overnight operations and handle guest issues
- Supervise and support team members, provide coaching
Requirements
- Passion for hospitality and spreading warmth
- Acting with integrity
- Inspiring others through leadership
- Belief that teamwork drives best outcomes
- Sense of ownership and accountability
- Focus on the Now, bringing urgency and discipline
Full Job Posting
Job Description
- Picture yourself brightening someone’s day. As a Night Manager, you’re not just overseeing overnight hotel operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences.
Responsibilities
- Manage nightly audits and reconciliation: Oversee the nightly audit process, ensuring accurate financial reporting and adherence to internal controls.
- Drive financial reconciliation: Ensure complete and accurate posting and reconciliation of the day’s financial activity across departments.
- Ensure payment integrity: Verify accuracy of financial and credit card transactions and resolve complex discrepancies.
- Analyze and improve processes: Identify reporting anomalies, assess root causes, and collaborate with department leaders to enhance audit accuracy.
- Support overnight operations: Partner with the Night Manager to handle guest issues and assist in emergency situations as needed.
- Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment.
Qualifications
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- A focus on the Now, bringing urgency and discipline to every moment.
About Us
- At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
- Our award winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
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