Night Manager - Front Office
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Key skills for this role
About the Role
A prestigious 5-star luxury property in Dubai seeks an experienced Night Manager to oversee night operations, ensuring seamless service and guest satisfaction. The role requires strong leadership, Opera PMS expertise, and experience in high-volume luxury hotels.
Key Skills for This Role
Responsibilities
- Oversee and manage all night operations across the hotel, ensuring smooth and efficient service delivery
- Act as the senior representative on duty during night shifts, handling all operational and guest related matters
- Ensure the highest levels of guest satisfaction, promptly resolving issues and complaints
- Supervise front office functions, including night audit, check ins, check outs, and guest services
- Monitor daily reports and financial postings, ensuring accuracy of night audit procedures
- Ensure compliance with hotel policies, procedures, and security standards
- Coordinate with various departments to maintain seamless hotel operations
- Conduct regular inspections of public areas and operational departments
- Support and guide the night team, ensuring performance standards and team efficiency
- Maintain detailed records of incidents and provide comprehensive handover reports
Requirements
- Minimum 3–5 years of experience in Front Office operations, including night management exposure
- Proven experience in handling night operations within a luxury hotel environment
- Prior experience in high volume properties (450+ keys) is essential
- Mandatory hands on experience with Opera PMS
- Strong leadership and decision making skills
- Excellent communication and interpersonal abilities
- Strong understanding of night audit procedures and hotel financial controls
- Ability to perform under pressure in a fast paced, luxury hospitality environment
- Flexibility to work permanent night shifts, weekends, and public holidays
Full Job Posting
Position Overview
- Night Manager for a prestigious 5 star luxury property in Dubai.
- Reports to Director of Front Office.
- Hotel name and brand details shared only with shortlisted candidates.
Key Responsibilities
- Oversee and manage all night operations across the hotel.
- Act as senior representative on duty during night shifts.
- Ensure highest levels of guest satisfaction.
- Supervise front office functions including night audit, check ins, check outs, and guest services.
- Monitor daily reports and financial postings.
- Ensure compliance with hotel policies, procedures, and security standards.
- Coordinate with various departments.
- Conduct regular inspections of public areas and operational departments.
- Support and guide the night team.
- Maintain detailed records of incidents and provide handover reports.
Requirements
- Minimum 3–5 years of experience in Front Office operations, including night management exposure.
- Proven experience in night operations within a luxury hotel environment.
- Prior experience in high volume properties (450+ keys) is essential.
- Mandatory hands on experience with Opera PMS.
- Strong leadership and decision making skills.
- Excellent communication and interpersonal abilities.
- Strong understanding of night audit procedures and hotel financial controls.
- Ability to perform under pressure in a fast paced, luxury hospitality environment.
- Flexibility to work permanent night shifts, weekends, and public holidays.
Compensation & Benefits
- Competitive tax free salary.
- Fully furnished 1 bedroom accommodation with access to recreational facilities.
- Company provided transportation or transportation allowance.
- No live out allowance provided.
Work Schedule
- Night shift schedule aligned with luxury hospitality standards.
- Includes overnight shifts, weekends, and public holidays.
- Weekly days off are rotational and subject to business needs.
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