Night Manager - Front Office
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Key skills for this role
About the Role
A prestigious 5-star luxury property in Dubai seeks an experienced Night Manager to oversee night operations, ensuring seamless service and guest satisfaction. The role requires 3-5 years of front office experience with night management exposure in a luxury hotel.
Key Skills for This Role
Responsibilities
- Oversee and manage all night operations across the hotel, ensuring smooth and efficient service delivery
- Act as the senior representative on duty during night shifts, handling all operational and guest related matters
- Ensure the highest levels of guest satisfaction, promptly resolving issues and complaints
- Supervise front office functions, including night audit, check ins, check outs, and guest services
- Monitor daily reports and financial postings, ensuring accuracy of night audit procedures
- Ensure compliance with hotel policies, procedures, and security standards
- Coordinate with various departments to maintain seamless hotel operations
- Conduct regular inspections of public areas and operational departments
- Support and guide the night team, ensuring performance standards and team efficiency
- Maintain detailed records of incidents and provide comprehensive handover reports
Requirements
- Minimum 3–5 years of experience in Front Office operations, including night management exposure
- Proven experience in handling night operations within a luxury hotel environment
- Prior experience in high volume properties (450+ keys)
- Mandatory hands on experience with Opera PMS
- Strong leadership and decision making skills
- Excellent communication and interpersonal abilities
- Strong understanding of night audit procedures and hotel financial controls
- Ability to perform under pressure in a fast paced, luxury hospitality environment
- Flexibility to work permanent night shifts, weekends, and public holidays
Full Job Posting
Night Manager
- We are seeking an experienced and highly competent Night Manager to oversee night operations within a prestigious 5 star luxury property in Dubai.
- This role is ideal for a results driven hospitality professional with strong leadership capabilities.
- The position will directly report to the Director of Front Office.
Key Responsibilities
- Oversee and manage all night operations across the hotel.
- Act as the senior representative on duty during night shifts.
- Ensure the highest levels of guest satisfaction.
- Supervise front office functions, including night audit, check ins, check outs, and guest services.
- Monitor daily reports and financial postings, ensuring accuracy of night audit procedures.
- Ensure compliance with hotel policies, procedures, and security standards.
- Coordinate with various departments to maintain seamless hotel operations.
- Conduct regular inspections of public areas and operational departments.
- Support and guide the night team.
- Maintain detailed records of incidents and provide comprehensive handover reports.
Requirements
- Minimum 3–5 years of experience in Front Office operations, including night management exposure.
- Proven experience in handling night operations within a luxury hotel environment.
- Prior experience in high volume properties (450+ keys) is essential.
- Mandatory hands on experience with Opera PMS.
- Strong leadership and decision making skills.
- Excellent communication and interpersonal abilities.
- Strong understanding of night audit procedures and hotel financial controls.
- Ability to perform under pressure in a fast paced, luxury hospitality environment.
- Flexibility to work permanent night shifts, weekends, and public holidays.
Compensation & Benefits
- Competitive tax free salary.
- Fully furnished 1 bedroom accommodation with access to recreational facilities.
- Company provided transportation or transportation allowance.
- No live out allowance provided.
Work Schedule
- This position operates on a night shift schedule aligned with luxury hospitality standards.
- Working hours include overnight shifts, weekends, and public holidays.
- Weekly days off are rotational and subject to business needs.
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