Night Guest Service Agent
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Key skills for this role
Key Skills for This Role
Full Job Posting
Key Responsibilities Include
- Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
- Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
- Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
- Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.
Shift Details (subject to change)
Part Time
Shift times: 10.00pm until 6am
Hourly Rates (excluding superannuation)
Monday - Friday: $27.97 per hour + penalties
Saturday: $34.96 per hour + penalties
Sunday: $41.96 per hour + penalties
Successful candidates will have
Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.
At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:
Career Growth : Learning and development programs to boost your career.
Exclusive Hotel Deals : 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
Global Perks : International accommodation discounts across our hotel brands .
Retail Rewards : Cashback and discounts at 400+ top retailers in AU/NZ.
Experiences : Discounted entertainment and activities.
Banking and Insurance : Exclusive health insurance offers and workplace banking benefits .
Wellness Boost : EAP and tailored wellness support
Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.
About Oaks Hotels, Resorts & Suites
Parent group profile
Minor International
Global hospitality, restaurant, and lifestyle conglomerate.
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