Night Caretaker / Guest Service Agent

Key Responsibilities Include

• Provide a warm and professional welcome to guests, managing late arrivals, departures and guest enquiries throughout the overnight period.
• Maintain clear and courteous communication with guests, colleagues and stakeholders, providing prompt assistance and resolving issues efficiently.
• Accurately process reservations, check-ins, check-outs and guest account transactions while ensuring strict confidentiality of guest information.
• Monitor the property throughout the night, maintaining security, cleanliness and presentation standards across designated areas.
• Carrying out general housekeeping and cleaning tasks in common areas.
• Respond proactively to guest requests, concerns and emergencies, ensuring a safe and positive guest experience at all times.
• Complete nightly operational tasks, reporting requirements and administrative duties accurately and within required timeframes.
• Reporting any maintenance, safety, or operational issues identified during the shift.

Shift Details (subject to change)

Successful candidates will have

What We Offer

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands .
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits .
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.
• Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.