Guest Services Center Agent
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Role Overview
Guest Services Center Agent role based at Anantara Downtown Dubai.
The position focuses on attentive guest service, inquiry handling, hotel product knowledge, and guest satisfaction.
Key Skills for This Role
Full Job Posting
Role Overview
Guest Services Center Agent role based at Anantara Downtown Dubai.
The position focuses on attentive guest service, inquiry handling, hotel product knowledge, and guest satisfaction.
Responsibilities
- Anticipate guest needs and handle inquiries in a helpful and attentive manner.
- Maintain knowledge of hotel products, room types, rates, facilities, outlets, promotions, spa and health club, and other Anantara properties.
- Deliver guest service consistently according to Anantara standards.
- Address guest satisfaction issues and provide timely follow-up.
- Suggest alternatives that meet guest needs and enhance the guest experience.
- Build harmonious working relationships with all hotel departments.
- Attend hotel events, daily shift briefings, and training sessions.
Requirements
- Maintain complete knowledge of the hotel product, PBX system, room types, rates, facilities, outlets, promotions, spa and health club, and other Anantara properties.
- Deliver guest service consistently in line with Anantara standards.
- Address guest satisfaction issues and provide timely follow-up.
- Attend hotel events, daily shift briefings, and training sessions.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Minor Hotels
Front Office Runner
Abu Dhabi, UAE
Job Location: Anantara Retreat Santorini Abu Dhabi Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit wo
Chief Engineer
Ras Al Khaimah, UAE
Minor Hotels is seeking a Chief Engineer to lead hotel engineering operations at Anantara Mina Al Arab Ras Al Khaimah Resort. The role oversees safety compliance, preventive maintenance, projects, energy costs, budgets,
Hostess
Dubai, UAE
Minor Hotels is seeking a Hostess for Dukes The Palm Dubai Hotel. The role welcomes and seats guests, manages reservations and waiting lists, and supports consistent restaurant presentation and service. Candidates need h
F&B Attendant
Dubai, UAE
The employer is seeking an F&B Attendant to provide professional food and beverage service at La Suite Dubai Hotel & Apartment. The role includes taking orders, serving guests, maintaining dining areas, processing paymen
Duty Manager
Dubai, UAE
Anantara Downtown Dubai is seeking a Duty Manager to provide round-the-clock guest support and oversee smooth night operations. The role requires managing arrivals, reservations, VIP service, guest issues, night audit ac
Mixologist
Dubai, UAE
Anantara Downtown Dubai is seeking a Mixologist to deliver professional beverage service and prepare cocktails to brand standards. The role includes bar setup, order processing, inventory checks, billing accuracy, cleanl
Front Office Runner
Abu Dhabi, UAE
Chief Engineer
Ras Al Khaimah, UAE
Casual Housekeeper
Saint Kilda, AUS
Guest Service Agent (Arabic Speakers Preferred)
Dubai, UAE
Hostess
Dubai, UAE
F&B Attendant
Dubai, UAE
Duty Manager
Dubai, UAE
Mixologist
Dubai, UAE