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Duty Manager

Minor Hotels
Dubai, UAE
Full-time
Entry
Onsite
Discovered Yesterday
guest relationshotel operationsnight auditreservation managementVIP guest servicehousekeeping coordination
Free

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Role Overview

Duty Manager position based at Anantara Downtown Dubai.

Anantara Hotels & Resorts is a luxury hospitality brand focused on authentic guest experiences.

Responsibilities

  • Act as the main point of guest contact during duty periods.
  • Monitor night arrivals and ensure requests are handled smoothly.
  • Ensure reservations are honoured or resolved quickly.
  • Handle VIP room inspections, arrivals, and departures.
  • Resolve guest satisfaction issues and complete follow-up on time.
  • Complete the night audit according to hotel standards and procedures.
  • Submit housekeeping and cleaning requests as needed.
  • Keep team members updated on hotel products, services, rates, room types, and facilities.
  • Attend training sessions as required.

Requirements

  • Provide 24-hour guest contact and support during assigned duty periods.
  • Handle night arrivals, reservations, VIP inspections, arrivals, and departures smoothly.
  • Complete the night audit according to hotel standards and procedures.
  • Maintain current knowledge of hotel products, services, room types, rates, facilities, and outlets.
  • Attend required training sessions.

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