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NICE CX One Engineer

Miratech
Remote, IND
Full-time
Mid-Senior
Remote
Discovered 1 weeks ago
NICE InContact CXoneNICE CXone Studio scriptingIVR application developmentContact center routing designCall flow designAPI integration and development
Free

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Key skills for this role

NICE InContact CXoneNICE CXone Studio scriptingIVR application development
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Role overview

Miratech is seeking a NICE CX-One Developer for a large-scale customer experience transformation initiative in the healthcare industry.

The role designs and implements NICE-based routing solutions, develops secure and compliant IVR applications, and supports migration from legacy call center systems to modern omnichannel platforms.

Responsibilities

  • Coordinate release planning, development, testing, and releases for IVR enhancements across multiple agencies.
  • Build call flow designs and backend integrations using APIs.
  • Manage the NICE business unit and contribute to solution design and network optimization.
  • Design and implement routing solutions for contact center technology.
  • Design, develop, deploy, and consume APIs with the Architecture team.
  • Provide technical support and troubleshoot scripting issues for customers and internal teams.
  • Coordinate issue communication and resolution with other technical teams.
  • Review support tickets with agency leadership and oversee related questions from team members.

Required qualifications

  • At least 3 years of experience with NICE InContact CXone.
  • At least 3 years of professional NICE CXone Studio scripting experience.
  • Hands-on experience with NICE InContact and/or NICE CXone solutions.
  • Experience with cloud-based SaaS, PaaS, or IaaS providers and virtualized systems.
  • Knowledge of application servers, databases, and networking infrastructure.
  • Ability to translate business requirements into technical requirements.
  • Conflict management, clear organizational communication, communication, and teamwork skills.

Nice to have

  • Experience creating contact center dashboards.
  • Basic knowledge of intersystem networking and data traffic flow between components.
  • Ability to troubleshoot end-to-end call center applications, including Chrome and Edge issues with web applications such as Salesforce or Microsoft Dynamics.

Workplace

  • Miratech describes a work-from-anywhere culture and remote-work flexibility.

Benefits and culture

  • The company describes comprehensive compensation and benefits, including health insurance, language courses, and a relocation program.
  • Professional development includes certification programs, mentorship, talent investment, internal mobility, and internship opportunities.
  • Employees collaborate on global client projects in a multicultural environment with sustainability and inclusion initiatives.

About Miratech

Miratech is a global IT services and consulting company supporting digital transformation for large enterprises and operating across more than 25 countries.

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