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NICE CX One Engineer

Miratech
Remote, IND
Full-time
Mid-Senior
Remote
Discovered 1 weeks ago
NICE CXoneNICE CXone Studio scriptingIVR application developmentContact-center routing designAPI development and integrationCloud SaaS, PaaS and IaaS platforms
Free

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Key skills for this role

NICE CXoneNICE CXone Studio scriptingIVR application development
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Role overview

Contribute to a large-scale customer experience transformation initiative for a global healthcare leader.

Design and implement NICE-based routing solutions, develop secure and compliant IVR applications and support migration from legacy call-center systems to modern omnichannel platforms.

Responsibilities

  • Coordinate release planning, development, testing and releases for IVR enhancements across multiple agencies.
  • Build call-flow designs and backend integrations using APIs.
  • Manage the NICE business unit and contribute to solution design and network-solution optimisation.
  • Design and implement contact-center routing solutions.
  • Collaborate with Architecture to design, develop, deploy and consume APIs.
  • Provide technical support and troubleshoot scripting issues for customers and internal teams.
  • Coordinate issue communication and resolution with multiple technology teams.
  • Review support tickets with agency leadership and oversee related support questions.

Required experience

  • At least 3 years of experience with NICE InContact CXone.
  • At least 3 years of professional NICE CXone Studio scripting experience.
  • Hands-on experience with NICE InContact or NICE CXone solutions.
  • Experience with cloud-based SaaS, PaaS or IaaS providers and virtualized application, database and networking systems.
  • Ability to translate business requirements into technical requirements.
  • Conflict management, clear organisational communication, teamwork and strong communication skills.

Nice to have

  • Experience creating contact-center dashboards.
  • Basic knowledge of intersystem networking and data traffic flow between components.
  • Ability to troubleshoot end-to-end call-center applications and browser issues involving web applications such as Salesforce or Microsoft Dynamics.

Workplace

  • The role is described as supporting a work-from-anywhere culture and source metadata identifies it as remote in India.

Company offering

  • The company offers compensation and benefits, health insurance, language courses, relocation support, professional development, certification programs and mentorship.
  • Employees collaborate on global client projects within a multicultural technology environment.

About Miratech

Miratech is a global IT services and consulting company supporting digital transformation for enterprise and startup clients.

The company operates across more than 25 countries and has coverage across five continents.

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