Network Technician I

Network Technician I Technical Operations – Troy, MI | Full-Time

Job Description: Are you a motivated, detail-oriented tech professional looking to launch or grow your career in voice and data networking?

Then this role might be perfect for you!

This is a great opportunity to join Grid4 Communications and build your skills alongside an experienced team.

We are looking for a Network Technician I to support our carrier and voice division by deploying, configuring, and troubleshooting customer-facing network and telephony equipment.

The ideal candidate has a foundational understanding of networking concepts, a willingness to learn, and a customer-first mindset.

You'll work closely with our NOC and Field Services teams to ensure our customers stay connected and receive a best-in-class experience.

• Configure and deploy equipment necessary to establish phone and data connections to customer premises equipment, interfacing with or replacing existing customer equipment as necessary
• Troubleshoot IP-based telephony equipment and basic network connectivity issues under the guidance of senior technicians
• Test cabling and other equipment in coordination with Field Services Technicians
• Assist in monitoring core network elements and escalate issues to L2/L3 support as appropriate
• Take repair calls and provide clear, timely status updates to customers
• Maintain detailed ticket documentation including notes on steps taken, test results, and resolution
• Provide 24x7 on-call support on a rotating basis, including the ability to work a flexible schedule for planned and unplanned issues
• Participate in cross-training opportunities to expand technical knowledge across voice and data platforms
• Follow established processes and procedures and make recommendations for improvement where identified Qualifications, Skills, and Knowledge:
• Associate's degree in a related field, or equivalent hands-on experience
• 1+ years of experience in IT support, networking, telephony, or a related technical role