Managed Services Technician Level 2

• Execute internal and client facing technical requests
• Assist in development of standards and procedures
• Assist in the management and upkeep of client networks
• Document all work performed in ticketing system
• Responsible for technical support at clients’ sites
• Responsible for implementing technology industry-approved “best practices”
• Security planning and configuration on the Windows Server platform
• Provide end-user software troubleshooting and support
• Active Directory and Group Policy management (including Power Shell)
• Platform Virtualization solutions using Hyper-V and VMWare
• Backup and Disaster Recovery techniques
• Provide support for clients’ workstations (PC & Mac) and servers
• Maintains current knowledge of Windows and Mac-based applications
• Operating systems, and relevant technologies as needed
• Be able to perform individually at or above expectations

Qualifications, skills, and knowledge:

• Degree in a related technical discipline or the equivalent work experience
• 5+ years minimum experience required
• A combination of education and technical certifications is preferred
• A+, Network+, Security+, MCP, or equivalent certification preferred
• Expert level, practical experience with the Windows Server family
• Experience with Microsoft Cloud Solutions – Microsoft 365, Azure IaaS, Azure Files, Azure Active Directory, Conditional Access policies, etc.
• Intimate knowledge of all current Microsoft Desktop Operating Systems
• Extensive experience with Active Directory, DNS, and DHCP
• Advanced understanding of networking fundamentals and hands on experience working with firewall, managed switches, wireless infrastructure, etc.
• Familiarity with both VMWare & Hyper-V virtualization platforms
• Experience working within the IT Managed Service/MSP Industry