Network Operations Engineer Tier 3 SR

ActioNet is seeking a Senior Network Operations Engineer (Tier III) to join our team in the DMV are.

Travel is required for this position.

This is a Mission Essential position designated per DFARS 252.237-7023 and requires 12-hour rotating shifts, including weekdays and weekends .

We are looking for a multi-disciplined senior network engineer with experience maintaining and fixing wired, wireless, and mobile broadband solutions in response to network faults, errors, incidents, and problems.

• Provides touch labor for all network devices.
• Oversees monitoring of network assets per SLAs.
• Performs break/fix and maintenance activities.
• Deals with more complex network issues, requiring a deeper understanding of the support IT infrastructure. Monitors network dashboards, analyzing problems, troubleshooting escalated incidents, coordinating, and reporting all operational information concerning the enterprise network infrastructure.
• Common tasks include resolving configuration issues and account administration.
• Provides subject matter expertise for LAN, WAN, firewalls, and other network technologies.
• Trains junior NOC technicians via knowledge transfer and creation of knowledge articles. Investigates and diagnoses incidents to restore failed network services as quickly as possible.
• Leads root cause analysis and suggests resolutions for network infrastructure problems. Installs and supports remote access platforms such as VPN, Terminal Services, and Citrix.
• Has a fundamental understanding of network engineering concepts and adapts to emerging technologies as they are introduced to the environment. Knowledge of network protocols such as OSPF, BGP, and EIGRP.
• Experience with Cisco command line interface and configuration.
• Troubleshoots complex problems to closure.
• Hands-on technical position that provides Tier 3 technical expertise.
• Experience working with wireless technologies, VPNs, IPSs, WAN Accelerators, and associated technologies.
• Communicates clearly and succinctly, both written and orally, and presents products and ideas in a business-like manner.