Project Manager

Provides leadership and direction for Project and Program management staff, providing client and project management support, leading to high-quality client delivery

Have full authority to act on behalf of the contract on all contract matters relating to the daily operation of this contract

Provide oversight and supervision of all contractor personnel assigned to this contract

Ensure adequate personnel are available to provide the IT support services as specified in the task order(s)

Ensures that projects adhere to ActioNet’s Quality Management System, including ActioNet tools and industry best practices, and that adequate status reporting, reviews, and other control tools are employed to keep projects on track and customers fully informed of status

Ensures that risks and issues identified are driven to closure. Serves as an initial escalation point for issues escalated from the project teams

Implements cross-project/cross-organization reporting. Develops standards and drives implementation of consistent project-level reporting among PMs.

Strategically work together with cross-functional teams to provide innovative, customer-focused experiences

Eight (8) or more years as a Program/Project Manager for the Federal Government

Five (5) or more years managing and leading large Enterprise Service Desk teams utilizing ITIL and Agile methodologies

PMP certification

Managed a team of over 30+ IT professionals

Good interpersonal, Problem-solving, and Time management skills

Strong management skills to manage resources and day-to-day processes

Demonstrated experience in full development life cycle development standards and best practices for quality assurance

Strong attention to detail, organizational skills, and a commitment to quality

Ability to work independently and collaboratively within cross-functional teams

Bachelor’s degree in computer science/information systems

ITIL 4 Certification

Help Desk Institute (HDI) Certification - Support Center Manager

ServiceNow certification

We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters

We are committed to our customers by driving and sustaining Service Delivery Excellence

We are committed to giving back to our Community , helping others, and making the world a better place for the next generation