Program Manager (On-Site/DC Region)

Provides leadership and direction for Project and Program management staff, providing client and project management support, leading to high-quality client delivery

Maintain overall programmatic responsibility of the contract

Organize, direct, and manage contract operation support functions involving multiple contract tasks

Maintain and manage senior-level client/organizational interface

Ensure satisfactory performance of contract task areas

Ensures that projects adhere to ActioNet’s Quality Management System, including ActioNet tools and industry best practices, and that adequate status reporting, reviews, and other control tools are employed to keep projects on track and customers fully informed of status

Ensures that risks and issues identified are driven to closure. Serves as an initial escalation point for issues escalated from the project teams

Implements cross-project/cross-organization reporting. Develops standards and drives implementation of consistent project-level reporting among PMs.

Strategically work together with cross-functional teams to provide innovative, customer-focused experiences

Ten (10) or more years as a Program Manager for the Federal Government

Six (6) or more years managing and leading large Enterprise Service Desk teams utilizing ITIL and Agile methodologies

PMP certification

Managed a team of over 50+ IT professionals

Good interpersonal, Problem-solving, and Time management skills

Strong management skills to manage resources and day-to-day processes

Demonstrated experience in full development life cycle development standards and best practices for quality assurance

Strong attention to detail, organizational skills, and a commitment to quality

Ability to work independently and collaboratively within cross-functional teams