Network Engineer (Mid–Senior Level)

About Real Secure Infrastructure Llc

Position Overview

Network Engineering And Infrastructure

• Design, implement, and manage LAN, WAN, and VPN environments across multiple clients
• Configure and maintain routers, switches, wireless networks, and firewalls
• Implement VLANs, routing, segmentation, and high-availability configurations
• Firewall and Security
• Configure and manage next-generation firewalls (Fortinet preferred or equivalent)
• Implement site-to-site and remote access VPNs
• Define and maintain security policies, NAT rules, and traffic inspection
• Perform periodic firewall audits and security hardening
• Troubleshooting and Escalation
• Diagnose and resolve complex network and infrastructure issues across multi-site environments
• Perform root cause analysis and implement permanent solutions
• Handle escalations involving routing, firewall behavior, ISP connectivity, and system integration

Technical Support (L1 And L2 – Managed Services Context)

• Provide first- and second-level technical support across client environments, covering systems, networks, and end-user issues
• Handle service tickets and technical requests in line with agreed SLAs
• Support system administration tasks such as user management, endpoint troubleshooting, and basic server or cloud operations
• Maintain ownership of incidents through to resolution and proper escalation where required

Client Engagement And Documentation

• Support network-related projects, deployments, and migrations
• Conduct onsite visits for implementation and troubleshooting
• Maintain accurate documentation, including network diagrams and configurations

Experience

• Minimum **4 years of hands-on experience** in network engineering and technical support
• Proven experience managing enterprise network infrastructure beyond basic end-user support
• Experience supporting **multi-site or multi-client environments** is highly preferred

• Cisco Certified Network Associate (minimum)

• Cisco Certified Network Professional is highly preferred
• Hands-on experience with Fortinet or equivalent next-generation firewalls is required
• Fortinet NSE 4 or higher is a strong advantage

Technical Competencies

• Strong understanding of TCP/IP, DNS, DHCP.
• Experience with VLANs, NAT, and network segmentation
• Knowledge of routing protocols such as OSPF and BGP
• Hands-on experience with enterprise firewalls and Cisco networking devices
• Solid understanding of VPN technologies and network security principles

Communication

• Strong English communication skills, both written and verbal
• Ability to communicate effectively with clients and produce clear technical documentation

Driving Requirement

• Valid UAE driving license is mandatory
• Candidates outside UAE must demonstrate eligibility to obtain one upon joining

Preferred Qualifications

• Experience working in an MSP or multi-client environment
• Exposure to cloud platforms such as Microsoft Azure or AWS
• Broad understanding of IT infrastructure, including systems and endpoint environments
• Awareness of cybersecurity best practices

Role Positioning

Ideal Candidate Profile

• Strong analytical and troubleshooting capabilities
• Comfortable working across multiple client environments
• Able to balance engineering responsibilities with operational support
• Takes ownership and ensures issues are fully resolved
• If you are a technically strong and proactive professional who thrives in a dynamic managed services environment, we invite you to apply and be part of a team delivering high-quality IT infrastructure and network solutions.

Job Type: Full-time

Application Question(S)

• Do you hold valid Cisco Certified Network Associate / Cisco Certified Network Professional and/or Fortinet NSE 4 (or higher) certifications? If yes, please specify certification type(s) and provide a verification link or code (e.g., Cisco verification or Credly badge).
• This role offers a salary range of (3,500 - 5,000 AED) depending on experience and qualifications. Do you confirm your expectation falls within this range?

Experience

• hands-on: 4 years (Required)