National HOD Business Manager
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Key skills for this role
About the Role
Responsible for strategic planning, KPI application, team leadership, and budget control in operations and sales, requiring strong analytical and leadership skills.
Key Skills for This Role
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Overview
- A DAY IN THE LIFE...
- Strategic Planning for the HOD Operations & Sales departments to ensure proper planning growth.
- Set & communicate an individual target linked to the Company goals for each subordinate.
- Ensure applying predetermined KPI for both Operations & Sales.
- Ensure applying predetermined KPI for Call Center & M. 1st Delivery.
- Create synergies between Operations team & customer Service/ Events teams to enhance the Company service, Image and generate more demand.
- Monitors daily activities of the operations team to ensure the maximum efficiency.
- Leads, develops, and motivates the operations & sales team effectively to ensure that they achieve their annual targets and improve productivity, also conduct performance appraisals for all subordinates.
- Handle complaints that needs personal involvement to ensure customer satisfaction.
- Revising the Monthly Commission of the Sales & operations teams.
- Review & Control the operations Budgets (trucks maintenance & sales expenses) versus budget to ensure cost reduction.
- Reduction of team members annual leave balance as in the preset annual target.br>Ensure Safety & Security implementation & improvement in all sites to match Nestle Standards & compliance .
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